Vtech InnoTab Interactive Learning App Tablet Support Question
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Question posted by cajui on August 21st, 2014
What To Do When Innotab Screen Wont Light Up Anymore
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Current Answers
Answer #1: Posted by freginold on September 23rd, 2014 10:11 AM
Disconnect and reconnect the adapter, both from the Innotab and from the power source. Check the outlet that the adapter is plugged into to be sure it is working correctly. (An outlet tester or a lamp will tell you if the outlet works.) If the power source is good but the Innotab still doesn't work, try running it on battery power. If it works on a battery but not on AC power, you may need to replace the AC adapter.
Remove and reinstall the battery, making sure that the side with the + on it faces out of the Innotab. (See page 20 of the user guide for more details.) Make sure you have the correct battery type (CR2025) installed. If possible, try a new battery.
If nothing helps and the Innotab still doesn't turn on, contact VTech customer support at 1-800-521-2010. The Innotab comes with a 90-day limited warranty, so if that warranty hasn't expired yet, VTech may be able to repair or replace the tablet for you.
Remove and reinstall the battery, making sure that the side with the + on it faces out of the Innotab. (See page 20 of the user guide for more details.) Make sure you have the correct battery type (CR2025) installed. If possible, try a new battery.
If nothing helps and the Innotab still doesn't turn on, contact VTech customer support at 1-800-521-2010. The Innotab comes with a 90-day limited warranty, so if that warranty hasn't expired yet, VTech may be able to repair or replace the tablet for you.
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