Vonage VDV21-VD Support Question
Vonage VDV21-VD Support Question
Find answers below for this question about Vonage VDV21-VD.Need a Vonage VDV21-VD manual? We have 1 online manual for this item!
Question posted by mjctradingllc on July 17th, 2010
Why Does This Error Code Always Appear 'vonage Register Error Code 004'
After the firmware update "Vonage register error code 004 appears" after which Vonage connect error code 003 follows. This goes on and on and never gets to part where a phone can be connected and actually be used. Vonage.com is blocked in this country.
Current Answers
Related Vonage VDV21-VD Manual Pages
User Guide - Page 1
... www.vonage.com/tos. The Vonage V-Portal allows you get clear digital phone sound quality. Just plug the blue Ethernet cable from the V-Portal into the yellow Ethernet (LAN) port of Service by plugging in single-port wired router supports your high-speed Internet connection. The V-Portal can plug one computer directly into your broadband modem and use...
User Guide - Page 4
... your V-Portal encounters a problem during power-up or use, error messages are provided during power-up through everyday use it for all you technology buffs, you can find out... Vonage website at a quick glance.
•
icon indicates that your V-Portal has access to the Internet.
•
icon indicates that something is connected to help you can control various settings using Phone ...
User Guide - Page 9
..., use any of the message. Each message identifies the problem and tells you see one . In rare cases the blue cable could be faulty.
For instance, the second line of the "Internet Port Error [Code 001]" message advises you to inform you 'll see an error message, follow the advice on . Make sure the cable connecting...
User Guide - Page 10
... IP address to your phone number once an IP address is complete. If the Internet connection type is connected. With the Internet connection type of your ISP (Internet Service Provider). Typically it 's set up to use cable service and the V-Portal can not access the Internet, check with your ISP to see Error [Code 002] if the...
User Guide - Page 11
... or router on Warranty, Remedy and Liability. Your V-Portal can be cleared up your ISP requires that you still get the "Internet Connect Error [Code 002]" message, call your ISP to the Vonage device's MAC address.
Information can adopt that device's MAC address by visiting the Vonage website at www.vonage.com/tos. If your ISP required you register the...
User Guide - Page 12
...use an assigned, non-changing (static) IP Address to connect your ISP, login to the V-Portal's Web UI from a computer connected to the Basic Setup page (click Basic Setup) and follow the instructions provided in again. You can not resolve yourself. Login to the Web UI from V-Configure.com... connection?" Vonage V-Portal User Guide
Vonage Connect Error [Code 003] Restart and try again.
User Guide - Page 13
... see the Phone 1 icon displayed.
Vonage Register Error [Code 004] Unplug power connector and plug it back in again. If the V-Portal can not register Phone Line 2 with the Vonage Network. After several minutes the Phone icon displays on the LCD of your device at www.vonage.com/tos.
Here's what you bought your V-Portal. Pay particular attention to be used for 30...
User Guide - Page 14
... complete instructions provided in "How do I use in the phone ports of the V-Portal? Enter V-Configure.com into incorrect green port. Disconnect the phone cord from Phone Port 1 and call from a phone connected to the Basic Setup page (from phone port 1 immediately. After a few minutes you'll see this problem. Network Settings Error [Code 008] Unplug all your networked equipment...
User Guide - Page 15
... customer care agents are trained to assist customers with your V-Portal. Plug phone directly to green port 2. Start using Vonage service when the Phone 1 icon displays. Vonage offers a professional installation service in the phone ports of the V-Portal?
Line 2 Wiring Error [Code 014] Phone port 2 may be connected to live telco line.
Start at the main menu and choose System...
User Guide - Page 16
... cord with the existing telephone wiring in the phone cradle (on-hook). For Phones: Make sure the handset for more information. This message typically displays if there is a short in Line 1 Error [Code 015] Faulty phone or home wiring. If you 've used a four-wire telephone cord to connect your FAX machine to all of your V-Portal...
User Guide - Page 17
... a phone or phone cord that has a short.
Vonage V-Portal User Guide
Note: You will not be able to green port 2. Start at a time, and running . 2. Replace it may display if a phone handset is off-hook. If the problem still exists there could be a short in Line 2 Error [Code 016] Faulty phone or home wiring. Plug known good phone using...
User Guide - Page 18
... (Start at the main menu and choose System > Diagnostics > Test Phone Ports > Run Tests?). Start using Vonage service when the Phone 2 icon displays.
• If you're using a phone and a phone cord you have your wall jacks and run the phone ports diagnostic test and determine if the error has been corrected. Start at the main menu and choose...
User Guide - Page 19
... displayed.
After disconnecting phones to get to the five phone maximum or replacing a phone to identify the faulty one at a time, to run the phone ports diagnostic test and determine if the error has been corrected. If you would still like to determine if the error has been corrected (Start at www.vonage.com/tos.
Start using Vonage service when the...
User Guide - Page 20
... you can not register Phone Line 1 and Phone Line 2 with the Vonage Network, Vonage Register Error [Code 204] displays on Phone Port 1 or 2 during the short time the test is running.
2. If you have five or less phones you see this message displayed.
Start using more than five phones on Warranty, Remedy and Liability. If too many phones or a faulty phone connected to identify the...
User Guide - Page 21
... to 21 Section 11 which explains limitations on Warranty, Remedy and Liability. Vonage V-Portal User Guide
High Voltage Error [Code 211] High voltage. You might see this message if you 've used four-wire telephone cords to connect your FAX machines to both Phone Ports 1 and 2 of the V-Portal.
2. Disconnect cables from the traditional telephone company...
User Guide - Page 22
... with your wall jacks and run the phone ports diagnostic test and determine if the error has been corrected. to run the phone ports diagnostic test and determine if the error has been corrected.
Vonage V-Portal User Guide
1. Start using Vonage service when the Phone 1 and 2 icons display.
to run the phone ports diagnostic test and determine if the...
User Guide - Page 23
..., one of five phones to identify the faulty phone. Start using Vonage service when the Phone 1 and 2 icons display. If you might have five or less phones you want to hire someone to a single Vonage line. Start at a time, to a single Vonage line. Start using more information. Lines Load Error [Code 219] Too many phones are using Vonage service when the Phone 1 and 2 icons display...
User Guide - Page 27
... number for complete details.
Start at www.vonage.com/tos.
Choose Easy Dialing > Phone Line 1 (or Phone Line 2) > Traffic.
See 511 Traveler Information for this free Vonage feature? Want the latest weather forecast but can I get local traffic reports? Simply use will be displayed. If you didn't pick up your phone handset before initiating the call, the V-Portal...
User Guide - Page 34
... there was a problem with the equipment connected to its green phone ports, such as a Customer Service agent asked me to Vonage V-Portal LCD Error Messages for analysis. This feature should only be used when requested by a Vonage Customer Service agent. Pay particular attention to phone calls while still providing clear digital phone sound quality. This setting saves bandwidth...
User Guide - Page 100
... access to use in the Vonage V-Portal LCD Error Messages article. If this is properly connected and the problem still occurs, check to see whether or not the Ethernet (LAN) icon displays on the LCD and follow the advice for the error message listed in to set up "Static IP" as your Internet connection for the Phone Port...
Vonage Knowledge Base Results
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Vonage Support - Vonage V-Portal LCD Menu
...? The firmware version and MAC address of your V-Portal are displayed in the following steps: First, determine the current upstream bandwidth of your Vonage phone line, at the main menu, click to make phone calls from a computer connected to test the quality of menu functionality is ready for the IP address, subnet mask, default router, and... -
Vonage Support - Vonage V-Portal Web User Interface
...챥 For example, if you to block access to manually enter the registered MAC address and 결oof럩t onto the V-Portal. Using various settings, you have between New York... automatically updated every 5 seconds. Enter the word "apple" in the text field and click the Similarly, enter vonage.com in its domain name. The following screen will have a router connected between ... -
Vonage Support - What are the common Vonage V-Portal LCD error messages, and how do I resolve them?
... connected directly to resolve the issue. You are hung up for phone calls. Like any of a computer or router on -hook and the message still appears, use PPPoE. If you set up . To do I set up process. To resolve Line 2 Load Error [Code 020], perform the following steps: icons appear. The V-Portal cannot register Phone Line 1 and Phone Line 2 with a known good phone...
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