Atm Transaction Denied, But The Money Was Still Withdrawn From My Visa Card

I have a Netspend card with Visa, I tried to withdraw $300.00 from a Chase bank atm the transaction was denied because the atm was out of cash, however, they still withdrew the money out of my account and i have been waiting 2 weeks for netspend to contact visa to have the transaction disputed . I have the receipt and sent it through e-mail stating the transaction was denied. Why does Netspend need to investigate this and then turn it over to you for further investigations?? This is what the Dispute department for Netspend is telling me. I need my money back in my account can you help me??? Please!!!

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Answer #1: Posted by Odin on January 9th, 2013 6:39 PM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

Points: 41,236,670

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You apparently believe we're Visa but we're an independent help site.

Any gripe you have respecting your Visa account should be taken up with the bank that provided it (Netspend). You can certainly turn to Visa if you like, but chances are they'll just tell you to take the matter up with your bank. Here's Visa's contact information:

Visa USA
POB 194607
San Francisco, CA 94119
[email protected]

You can complain to Netspend by writing:

NetSpend Corporation
PO Box 2136
Austin, TX 78768-2136

You can if you wish escalate your Netspend complaint to:

Texas Attorney General
Consumer Protection Div.
POB 12548
Austin, TX 78711

NetSpend Corporation NetSpend Corporation

PO Box 2136
Austin, TX 78768-2136

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Answer #2: Posted by customerservice60667 on January 9th, 2013 12:42 PM

customerservice60667

Member since:
January 9th, 2013

Points: 90

90
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We understand your frustration regarding the dispute process. Regulation E provides us with 10 business day to perform an initial investigation of your dispute. At the end of this period, we will provide you with an update and whether or not we can provide a provisional credit. We should have an update available for you by the end of the business day on Friday (11th).

We certainly appreciate your patience with us during this stressful time. We can assure you that we will do everything we can to get this money returned to you.

Thank you,

NetSpend