My Samsung Intercept, Virgin Mobile, Is Stuck On The Lock Screen

My samsung intercept is stuck on the lock screen, and my ex changed my password to it, so now I can't get it unlocked. is there a way to unlock it?

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Virgin Mobile Help for Prepaid Cell Phone and Plans
... phone, select unlock left option key from within your preference. From the main screen, go to enter the edit menu. Press the Txt tone field and press OK. Select Menu -› Settings -› As a shortcut, you can set the screensaver timeout or choose a screensaver. How do I change the way icons and menu items are...
Virgin Mobile Help for Prepaid Cell Phone and Plans
... menus by going to Menu -> How do I change the banner display? How do I change the way icons and menu items are a few options to Menu ...change volume during a call ? Press and hold the pound key (#) to Menu -> Settings -> Security. How do I lock/unlock the phone's keypad? Settings -> To Unlock your phone, select OK from one of ring? From the main screen...
Virgin Mobile Help for Prepaid Cell Phone and Plans
... pound key (#) to Menu -> How do I change volume during a call ? Greeting Banner How do I lock/unlock the phone's keypad? You can also set -up different ringtones for that contact. Settings -> Ringtones. Sounds -> From the main screen, select Menu -> Screensavers How do I change the way icons and menu items are a few options to...