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Viking VGCC5364GSS Support Question

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Question posted by marnelakis on May 8th, 2014

Griddle Will Not Ignite

We lost power to the stove and when the power came back on the griddle does not work.. Is there a reset button somewhere for the griddle? We have changed the ignitor already.

Current Answers

Answer #1: Posted by TheWiz on May 8th, 2014 8:15 AM
This answer was accepted by the poster of the original question.
TheWiz

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October 13th, 2011

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I recommend calling Viking support at 1-888-845-4641 so they can walk you through some troubleshooting.

Related Viking VGCC5364GSS Manual Pages

Specs - Page 1

...iron caps and automatic ignition/re-ignition • 12"W. thermostatically controlled steel griddle/simmer plate • Cast aluminum removable grease trough holds 2-1/2 cups of cooking vessels across entire top surface 36"W. Four-Burner Range VGCC536-6B* 36"W. Four-Burner/ Griddle Range VGCC536-4Q* 36"W.... • 1-888-VIKING1 REVISED 4/26/11 ©2011 VRC-INFORMATION SUBJECT TO CHANGE
Installation Instructions - Page 12

... duplicate label is ever required. Model number Serial number Date of the range. Final Preparation • All stainless steel body parts should remain with ...power. Check broil elements through window to make sure they are almost impossible to : VIKING RANGE CORPORATION PREFERRED SERVICE 1803 Hwy 82W Greenwood, Mississippi 38930 USA Record the following checks: h Check top burner ignition...
Use and Care Manual - Page 6

...Power Failure If power failure occurs, the electric igniters will function properly without any adjustments. No attempt should always remain in the "OFF" position. The range is affected only when the power... back on, the range will not work. stepping, sitting, or leaning on them) can occur unnoticed. The grill burner control should be used during a power failure. Make sure ...
Use and Care Manual - Page 9

... Knob (15,000 BTU) Left Oven Temperature Control Knob OVEN Automatic Re-Ignition Thermal-Convection Left Rear Burner Control Knob (15,000 BTU) 1 Left Oven Temperature Indicator Light 234 1 Grill Control Knob 5 6 7 Range Features (VGSC Self-Cleaning) Griddle Indicator Light GRIDDLE Self-Clean Indicator Light Right Oven Temperature Indicator Light CLEAN OVEN Right Front...
Use and Care Manual - Page 10

... Knob (15,000 BTU) Left Oven Temperature Control Knob OVEN Automatic Re-Ignition Thermal-Convection Left Rear Burner Control Knob (15,000 BTU) 1 Left Oven Temperature Indicator Light 234 1 Grill Control Knob 5 6 7 Range Features (VGCC Non-Self-Cleaning) Griddle Indicator Light GRIDDLE Right Oven Temperature Indicator Light OVEN Right Front Burner Control Knob (15...
Use and Care Manual - Page 11

... clockwise to any position. TruPower Plus™ Burner (where applicable) Certain model ranges are ignited by electric ignition. Surface Burners-Automatic Reignition To light the surface burners, push and turn the ...igniters start sparking. The size of the pan and the volume of meat. This variable range of liquid to a boild quickly. While the TruPower Plus burner has the extra power ...
Use and Care Manual - Page 12

... on large quantities High-temperature frying Pan broiling Maintaining fast boil on . The griddle has a power "ON" indicator light which control separate burners located beneath the griddle. • When the griddle has reached the desired temperature, the power "ON" indicator Griddle Assembly light will change the appearance of the food, and wastes energy. • Reduce the flame...
Use and Care Manual - Page 23

... Tip: For difficult to clean thoroughly with ammonia. Disconnect power if you are in and cook solid. Make sure the...Igniter * Note: When replacing burner head, arrow must be wiped regularly with the outside edge of equipment works...oven interior. In the event of range. Keeping the burner caps clean will prevent improper ignition and uneven flames. Dry thoroughly after ...
Use and Care Manual - Page 27

... odor and/or smoke is noticed first few times. Power supply polarity is not connected to power. This will not work . After adjustment, tighten hinge trim screws. 52 Troubleshooting Problem Range will resume heating function once it stops. Possible Cause and/or Remedy Range is reversed. Igniters sparking but flame is normal burn off of gas...
Use and Care Manual - Page 28

...costs, including labor. This does not include ignition systems, burner bases, etc. The return...WARRANTY ON BURNERS Any surface burner, griddle burner, grill burner, or oven ...delivery, negligence, natural disaster, loss of electrical power to either a refund or replacement of purchase upon...paying all other than an authorized Viking Range Corporation service agency or representative. However...
Cleaning Tips - Page 2

...Self-cleaning ovens • Oven interior surfaces: Remove oven racks and rack supports (VGSC Ranges only) and follow self-clean instructions in a hot water and mild detergent solution. After ... and excess food towards you can damage the special mesh screen and/or the igniter. Season griddle by softening the food particles. Char-Grill This cleans most efficiently while still hot...
Quick Reference Guide - Page 1

... than boiling to the broil element or on . The griddle has a power "ON" light which foods are ignited by electric ignition. contact a local store handling speciality cooking utensils). 3. The VariSimmer setting is desired. Convection Dehydration This oven is designed to cook, but provides a variable range of simmer settings. Place the frozen food on the convection...
Freestanding Ranges - Page 8

...; infrared broiling with 15,000 BTU burner n Four functions - Commercial-type cooking power n Exclusive - more power for all burners n Automatic electric spark ignition/re-ignition; surface burners light at a premium, you can still have an ultra-premium kitchen. Classic gas open burner range VGIC model Even when space is specifically designed to ensure balanced airflow...
Freestanding Ranges - Page 10

... removable for convenient front access VGIC530 Gas 30" Wide Range VGIC536 Gas 36" Wide Range 10 10 And the large capacity oven delivers even more professional performance with SureSpark™ Ignition System The 18,000 BTU Gourmet Glo infrared broiler provides professional broiling power in a residential range. n GourmetGlo™ Infrared Broiler provides intense searing heat...
Freestanding Ranges - Page 12

...Gas 30" Wide Range VGCC536* Gas 36" Wide Range VGCC548* Gas 48" Wide Range 12 *Shown with optional backguard accessory VGCC560* Gas 60" Wide Range Commercial-type cooking power n Exclusive VSH&#...™ Infrared Broiler provides intense searing heat for consistent and reliable ignition • Automatic re-ignition; And seemingly subtle design cues like beveled landing ledge and full-...
Freestanding Ranges - Page 16

Custom gas sealed burner self-cleaning ranges VGSC models A self-cleaning gas range is specifically designed to ensure balanced airflow for ... convection heat ensures even the biggest bird browns perfectly. 16 Commercial-type cooking power n Exclusive VSH™ (VariSimmer-to begin with SureSpark Ignition System; But the Custom models offer a truly unique combination of single 30,000...
Freestanding Ranges - Page 20

... with SureSpark™ Ignition System for consistent and reliable ignition every time • Automatic re-ignition; Custom dual fuel sealed burner self-cleaning ranges VDSC models As every...Range VDSC536* Dual Fuel 36" Wide Range *Shown with optional backguard accessory VDSC548* Dual Fuel 48" Wide Range 20 VDSC560* Dual Fuel 60" Wide Range all burners n Exclusive - the 8 1/2" fan works...
Freestanding Ranges - Page 23

...thickest porterhouse you can be easily removed from the front of the griddle for cleaning Char-Grill n Automatic electric spark ignition/re-ignition n Porcelainized, cast-iron one-piece grate n Porcelainized flavor-generator...large GourmetGlo™ glass-enclosed infrared broiler delivers enough power to retain cooking oils for stick-resistant cooking n Thermostatically controlled for precise temperatures n Cast ...
Freestanding Ranges - Page 24

... to disappear when range is not in the industry; choose between 12-hour or 24-hour clock display format • Degree Format - set to comply with stainless steel finish shipped standard n Exclusive - Commercial-type cooking power n Custom designed electronic controller and display combine professional cooking features with SureSpark™ Ignition System for maximum...
Freestanding Ranges - Page 28

Commercial-type cooking power n QuickCook™ surface elements utilize ribbon technology - largest oven cavity in the industry; the 8 1/2" fan works bi-directionally for ...reach full power in about three seconds n Wide range of convenience. And new chrome-plated bezeled knobs offer precise control for griddling with the Custom Series electric range. elements reach full power in ...

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