Question posted by coontodd on May 5th, 2016
I Can't Create A 'special' Account For Support Because I Only Have One E-mail Ac
they tell me there is already an account with that e-mail address. So i try to log in with my e-mail and a new password but they say the password is invalid. all are invalid no matter what i use.
Current Answers
Answer #1: Posted by Odin on May 5th, 2016 10:18 AM
These ridiculous rejections have become increasingly common with various websites.
- I've found that typing the information by hand (rather than using the system clipboard or a password manager to enter it) will often solve.
- For an email address that's not working, your Internet Service Provider may give you a solution. In the worst case you may have to use a different email address: Gmail will let you receive its mail at your current (other) mailbox.
- It's possible the problem is on your end. If so, follow these steps:
In case the problem is on your end, first make sure you haven't disabled any scripts. Then if necessary:
- Clear your cache. You'll find specific instructions for your particular browser at http://www.refreshyourcache.com/. Clearing cookies also could help, so you may want to do both. If the problem is not solved...
- Restart your computer. If the problem is not solved...
- It may be necessary to update your browser (or even to switch browsers, in the worst case); links for updating various browsers may be found on this Facebook page: http://www.facebook.com/help.php?page=742
As a last resort you may have to ask the company. See the contact information here: https://www.contacthelp.com/Valve%20Steam/customer-service.
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
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