Question posted by shermans on November 10th, 2012
How Do I Get A Refund On My Ticket
Current Answers
Answer #1: Posted by latempe28 on November 11th, 2012 11:10 AM
United will refund change fees and tickets in certain cases. All requests must be received before the expiration of your ticket and must be accompanied by proper documentation (see below). If the refund request is approved, a refund, minus a $50 USD processing fee*, will be provided to the original form of payment. This policy applies in the case of illness or death of the traveler, traveling companion, or immediate family member, as well as customers actively on jury duty at the time of planned travel.
*Except where DOT 14 CFR Part 382 applies
Change feeRefundRefunds (minus a $50 USD processing fee) will be provided in the event of death and, in some cases, illness and jury duty. This applies to all tickets, including revenue, MileagePlus award tickets, promotional, bulk and net fares.
Documentation requirement and processingIn cases of death, a copy of the death certificate is required. Illness situations require a letter (on letterhead) from a licensed physician confirming that travel was not recommended due to the customer's illness. If the request is due to the death or illness of an immediate family member, the request must contain the name of the family member and their relationship to you. Jury duty refund requests require a copy of the jury summons. All requests must be sent to United Customer Refund Servicesfor consideration. Requests directed through other departments (contact centers, airport staff, etc.) will be referred to Customer Refund Services.
Contact Refund Services
If you are unable to submit your request using our refund form, or if you need to send additional documentation and can’t do so electronically, you can contact our Refund Services team using one of the methods below. Please be sure to include, your United ticket number, your flight information and your contact information, and note the nature of your request.
Fax:1-713-324-1431Address:United AirlinesCustomer Refund Services
P.O. Box 4607, Dept. HQJRF
Houston, TX 77253-3046
United Airlines Knowledge Base Results
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United Airlines - Customer Commitment, Promise to Customers
... a fair baggage liability limit 5. Disclose up-to-date travel . Readily, capably and respectfully accommodate travelers with our valued customers, our sincere promise is to ensure it remains current, relevant and compelling. Work closely with our regional flying partners to expect R12; Provide prompt ticket refunds 7. Meet customers' essential needs during and outside of known... -
United Airlines - Red Carpet Club terms and conditions
... the renewal term and the member's credit card on same-day tickets. Government-issued photo identification may be refunded before this date, the fee will automatically renew for gift memberships and....united.com Admittance A valid membership card or One-Time Pass is a fee for air travel that allows clearance through airport security One-Time Pass is required to purchasing a One-Time Pass... -
United Airlines - Air Travel Changes for Medical and Personal Emergencies
... or cancellation fee to be granted, the following information and documentation must be issued to the original form of the customer, a full ticket refund can be presented at the following situations: Loss or theft of travel documents belonging to fly Death certificate Military orders Related links Frequently Asked Questions Children, pets & assistance Unexpected...
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