Question posted by debbiehovind on December 30th, 2011

Usps Priority Mail Services Suck - Why Are There No Affordable Alternatives?

My complaint is regarding priority mail flat rate envelope service (specifically from Western and North Central Kansas to Jackson Michigan).  On Friday 12/9 I sent a priority mail flat rate envelope from the Post Office in Oberlin, Ks to Jackson, MI...I paid the additional .70 for delivery confirmation...expected delivery was Mon. 12/12.  Monday came and went, Tues came and went...envelope was not received.  Checking online, calling USPS and calling the actual post office it was mailed from would only confirm that the envelope was dispatched to the sort facility in Oberlin on 12/10 at 11:30am, no scanning after that until the envelope was finally received in Jackson, MI on Thursday 12/15 (where it was scanned at 4:20am).  I had the same experience with a priority mail flat rate envelope mailed from the Post Office in Tribune, Ks on Fri 12/23.  Expected Delivery was Tues. 12/27 - again nothing received Tues or Wed, and again the only tracking information available was that the envelope was dispatched to the sort facility in Tribune on Fri 12/23 at 3:24pm...no other scanning occured until it was received in Jackson MI on Thurs 12/29 at 4:24am. The same location that I was sending this correspondence to sent me a letter on Wed 12/21 via first class mail and I received it on Sat 12/24.  How can it be that first class mail can be received in 2-3 business days but priority mail takes 5 business days?! I would really like to know what route mail takes from Western and North Central Kansas...it is the only place I experience these types of problems.  At the very least expected delivery dates should be updated so that I could choose another option for sending time sensitive correspondence.  Something needs to change!

Current Answers

Answer #1: Posted by Odin on January 16th, 2012 8:00 PM
This answer was accepted by the poster of the original question.
Odin

Member since:
April 10th, 2010

Points: 41,236,880
1,100
points
We're an independent help site, not the Postal Service. Your questions should be directed to:

Vice President and Consumer Advocate
United States Postal Service
475 L'Enfant Plaza, SW
Washington, CD 20260


Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Similar Questions

Usps International Mail To India
Hi, I have sent an international mail to India on Jan31st 2014, through USPS International Priority...
(Posted by rrgopinath 9 years ago)
I Mailed A Package Thru The Uspo Priority Mail International.
Guaranteed Delivery 12-23-13 12 oz. package arrived on 12-26-13 I paid $49.50 for this service. I tr...
(Posted by IzziLokiRed03 10 years ago)
Priority Mail Delivery
I have 2 USPS priority mail packages that are listed online as Out for Delivery today. It is now alm...
(Posted by sherrywine45 12 years ago)
Priority Mail Tracking
I mailed a priority envelope on March 22. Mail was sent out for delivery on March 24. I still haven'...
(Posted by lcwilkie 12 years ago)
Ask a New Question
Use the box below to post a new question about US Postal Service.
Points & Prizes
  • You can earn points for nearly everything you do on HelpOwl.com
  • You can trade in those points for gift cards at leading retailers such as Amazon.com and Walmart
  • It's that simple!
See How it Works
Create a Free Account

US Postal Service Reviews

View thousands of US Postal Service user reviews and customer ratings available at ReviewOwl.com.

Contact Information

Complete US Postal Service customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Scoreboard Ratings

See detailed US Postal Service customer service rankings, employee comments and much more from our sister site.