Turtle Beach Ear Force X32 Support Question
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Question posted by jonhallman4 on July 24th, 2013
Earforce X32
my turtle beach earforce x32 headset wont play game volume and i cant hear volume when recieving invites and clicking home button, etc. i can still hear chat volume though. please help
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Related Turtle Beach Ear Force X32 Manual Pages
User's Guide - Page 2
![](/manualimages/e/7/turtle-beach-ear-force-x32-users-guide-a32cd0c_2_9e0f.png)
![](/manualimages/e/7/turtle-beach-ear-force-x32-users-guide-a32cd0c_2_9e0f.png)
...
(2) AAA Batteries
Table of Contents
X32 Headset X32 Transmitter
Overview Using the Transmitter Pairing the Headset and Transmitter Setup Equalizer and Sound Field Expander Presets Chat Boost™ Technical Specifications Troubleshooting Important Safety Information
X32 Wireless Digital RF Transmitter
RCA Splitter Cable
TURTLEBEACH.COM
Turtle Beach Sticker
watch X32 training videos at:
www...
User's Guide - Page 3
![](/manualimages/e/7/turtle-beach-ear-force-x32-users-guide-a32cd0c_3_b308.png)
![](/manualimages/e/7/turtle-beach-ear-force-x32-users-guide-a32cd0c_3_b308.png)
... on the talkback cable.
5 Power Button: Turn on solid. The XBOX LIVE chat volume may also be on the headset by pressing the button until you hear 2 beeps, then release. This could happen when the headset is out of range or not paired with the transmitter. (see pgs. 3-4)
2 Game Audio Input Jack
Insert the 3.5mm end of the...
User's Guide - Page 5
![](/manualimages/e/7/turtle-beach-ear-force-x32-users-guide-a32cd0c_5_a1ec.png)
![](/manualimages/e/7/turtle-beach-ear-force-x32-users-guide-a32cd0c_5_a1ec.png)
... USB Cable
RCA Splitter Cable (included)
HDMI
6 NOTE: If your HDMI TV has red/white RCA AUDIO OUT jacks you can use it to your Turtle Beach headset. (AUDIO IN jacks will not send sound out to feed the sound from third party sellers).
User's Guide - Page 6
![](/manualimages/e/7/turtle-beach-ear-force-x32-users-guide-a32cd0c_6_3c15.png)
![](/manualimages/e/7/turtle-beach-ear-force-x32-users-guide-a32cd0c_6_3c15.png)
... left ear cup of the headset. Xbox 360 Controller
TONE
Mic Mute
Chat Volume
Xbox 360 Talkback Cable
Configure XBOX 360 Settings
Voice
Voice Volume
10
Game Volume
10
Mute Kinect
Voice Output Play Through Headset Play Through Speakers Voice Output
1. Press the XBOX 360 Guide Button, select "Settings > Preferences > Voice"
2.
Voice Volume = 10 3. Voice Output = Play Through Headset...
User's Guide - Page 7
![](/manualimages/e/7/turtle-beach-ear-force-x32-users-guide-a32cd0c_7_82e9.png)
![](/manualimages/e/7/turtle-beach-ear-force-x32-users-guide-a32cd0c_7_82e9.png)
... to your X32 headset with DSS2)
Transmitter USB Cable*
*Both the X32 transmitter USB cable and the DSS/DSS2 USB power cable must be adjusted directly from the digital music player. Visit www.turtlebeach.com/DSS2 to learn how you can be upgraded to Dolby® Digital surround sound by adding the Ear Force DSS...
User's Guide - Page 8
![](/manualimages/e/7/turtle-beach-ear-force-x32-users-guide-a32cd0c_8_d927.png)
![](/manualimages/e/7/turtle-beach-ear-force-x32-users-guide-a32cd0c_8_d927.png)
... Chat Boost function:
1. Wide
Effects Button
11
Chat Boost™
Chat Boost is set too loud, Chat Boost might increase the volume so much that if the volume on the X32 headset to cycle through the three settings as the game audio increases, the chat volume also increases. When the game volume quiets down the volume control on the talkback cable so you can always hear...
User's Guide - Page 9
![](/manualimages/e/7/turtle-beach-ear-force-x32-users-guide-a32cd0c_9_e95e.png)
![](/manualimages/e/7/turtle-beach-ear-force-x32-users-guide-a32cd0c_9_e95e.png)
X32 Headset Technical Specifications
· 50mm diameter speakers with neodymium magnets · Game audio frequency response: 20Hz - 20kHz, >120dB SPL @ 1kHz · Condenser microphone frequency response: 50Hz - 15kHz · Game audio Dual Band WiFi Digital 2.4GHz/5.8GHz RF wireless reception · Headphone amplifier: Stereo 27mW/ch, THD
User's Guide - Page 10
![](/manualimages/e/7/turtle-beach-ear-force-x32-users-guide-a32cd0c_10_5d37.png)
![](/manualimages/e/7/turtle-beach-ear-force-x32-users-guide-a32cd0c_10_5d37.png)
...
Operating Environment: GENERAL OFFICE AND HOME USE
FCC COMPLIANT STATEMENT This device...or an experienced radio/TV technician for help. No. 710 Yihua Building, Futian...Turtle Beach 150 Clearbrook Rd. EC Declaration of Conformity
Manufacturer: Manufacturers Address: Product Name: Type of Product: Model Number(s): Year of the FCC rules. Suite 162, Elmsford, NY 10523 Ear Force X32 Wireless Headset...
User's Guide - Page 12
![](/manualimages/e/7/turtle-beach-ear-force-x32-users-guide-a32cd0c_12_2890.png)
![](/manualimages/e/7/turtle-beach-ear-force-x32-users-guide-a32cd0c_12_2890.png)
...used in such a manner such that
the potential for help. These limits are greater than 20 cm of this device... Informations concernant l'exposition aux fréquences radio (RF) Headset: La puissance de sortie émise par l'appareil de sans...20 cm from a person's body). Turtle Beach, the Turtle Beach Logo, Voyetra, Ear Force, Chat Boost, Engineered For Gaming and the Dual Band logo are ...
Pairing Instructions - Page 1
![](/manualimages/d/f/turtle-beach-ear-force-x32-pairing-instructions-85e4fc1_1_235b.png)
![](/manualimages/d/f/turtle-beach-ear-force-x32-pairing-instructions-85e4fc1_1_235b.png)
...port on the headset and transmitter, check to see if they are "paired", which means they're synchronized to flash rapidly, then release the PAIR button.
3. NO GAME AUDIO? This process... please contact Technical Support:
www.turtlebeach.com/support
click "Contact Support" If you cannot hear the game audio when first powering on your headset is not paired with the transmitter, then follow the...
Instruction Manual - Page 2
![](/manualimages/r/h/turtle-beach-ear-force-x32-instruction-manual-0e54994_2_dc80.png)
![](/manualimages/r/h/turtle-beach-ear-force-x32-instruction-manual-0e54994_2_dc80.png)
What's in the Box
R
X32 Headset
TONE
Xbox 360 Talkback Cable
(2) AAA Batteries
X32 Wireless Digital RF Transmitter
RCA Splitter Cable
TURTLEBEACH.COM
Turtle Beach Sticker
product support and warranty information:
www.TurtleBeach.com/support
Instruction Manual - Page 4
![](/manualimages/r/h/turtle-beach-ear-force-x32-instruction-manual-0e54994_4_be45.png)
![](/manualimages/r/h/turtle-beach-ear-force-x32-instruction-manual-0e54994_4_be45.png)
...the Talkback Cable here. (see pg. 14)
4 Game Volume: Turn to adjust the game sound
level. X32 Headset
2
3
4
1 1
TONE
5 6
OPEN
1 Tone Button: Press this button to activate
the different Sound Field presets. The Xbox LIVE chat volume may also be independently set by pressing the button until you hear 2 beeps, then release.
The headset will indicate which preset is low. A tone...
Instruction Manual - Page 7
![](/manualimages/r/h/turtle-beach-ear-force-x32-instruction-manual-0e54994_7_bd9a.png)
![](/manualimages/r/h/turtle-beach-ear-force-x32-instruction-manual-0e54994_7_bd9a.png)
... transmitter should be on the transmitter for the headset and transmitter to pair.
Then press and hold the PAIR button on solid and the headset LED should be paired with the transmitter. If pairing is out of the transmitter will need to be on your gaming console. This will flash rapidly (twice per second...
Instruction Manual - Page 13
![](/manualimages/r/h/turtle-beach-ear-force-x32-instruction-manual-0e54994_13_f0c8.png)
![](/manualimages/r/h/turtle-beach-ear-force-x32-instruction-manual-0e54994_13_f0c8.png)
... plug into the headphone jack on the left ear cup of the headset. Xbox 360 Controller
TONE
Mic Mute
Chat Volume
Xbox 360 Talkback Cable
Configure Xbox 360 Settings
Voice
Voice Volume
10
Game Volume
10
Mute Kinect
Voice Output Play Through Headset Play Through Speakers Voice Output
1. Press the Xbox 360 Guide Button, then select "Settings > Preferences > Voice"
2.
Voice Output...
Instruction Manual - Page 15
![](/manualimages/r/h/turtle-beach-ear-force-x32-instruction-manual-0e54994_15_69f9.png)
![](/manualimages/r/h/turtle-beach-ear-force-x32-instruction-manual-0e54994_15_69f9.png)
... sound by adding the Ear Force DSS or DSS2 surround sound processors (sold separately). Do not plug the transmitter USB cable into separate USB ports directly on the DSS or DSS2, as this may cause overloading of the USB ports.
12 Connecting a DSS or DSS2
The X32 can upgrade your X32 headset with DSS2)
Transmitter...
Instruction Manual - Page 18
![](/manualimages/r/h/turtle-beach-ear-force-x32-instruction-manual-0e54994_18_037b.png)
![](/manualimages/r/h/turtle-beach-ear-force-x32-instruction-manual-0e54994_18_037b.png)
...turned up a headset's game volume, the incoming chat level from other players, regardless of the game volume. Chat Boost™
Chat Boost is a dynamic talkback expander built into the X32 headset that automatically increases chat volume during loud moments in your original volume setting. Typically, if you turn down again, Chat Boost automatically returns the chat level to hear over the...
Instruction Manual - Page 20
![](/manualimages/r/h/turtle-beach-ear-force-x32-instruction-manual-0e54994_20_fe9e.png)
![](/manualimages/r/h/turtle-beach-ear-force-x32-instruction-manual-0e54994_20_fe9e.png)
... in -game voice chat drops are simply caused by poor reception.
Safety Notice
To avoid potential damage to keep the volume at a safe level. Audio Drops, Popping or Clicking Sounds Audio dropouts, popping or clicking sounds on the headset are out of the transmitter is on your ears, turn the volume down the volume if you can't hear people speaking...
Instruction Manual - Page 21
![](/manualimages/r/h/turtle-beach-ear-force-x32-instruction-manual-0e54994_21_688f.png)
![](/manualimages/r/h/turtle-beach-ear-force-x32-instruction-manual-0e54994_21_688f.png)
... from the following Notified Bodies:
Bay Area Compliance Laboratories, Corp (Shenzhen) 6/F, the 3rd Phase of Manufacture:
Voyetra Turtle Beach 100 Summit Lake Drive, Suite 100, Valhalla, NY 10595 Ear Force X32 Wireless Headset TBS-2265-01 2011
We, Voyetra Turtle Beach, Inc. No. 710 Yihua Building, Futian District, Shenzhen, China 518040
Tel: +86-755-29451282 Fax: 86-755...
Instruction Manual - Page 22
![](/manualimages/r/h/turtle-beach-ear-force-x32-instruction-manual-0e54994_22_9a01.png)
![](/manualimages/r/h/turtle-beach-ear-force-x32-instruction-manual-0e54994_22_9a01.png)
...help.
WARNING: Changes or modifications made to this equipment.
19 Operation is subjected to the following measures:
1) Reorient or relocate the receiving antenna. 2) Increase the separation between the equipment and receiver. 3) Connect the equipment into an outlet on , the user is encouraged to try to correct the interference by VOYETRA TURTLE BEACH...Rules:
Ear Force X32 TBS-...
Instruction Manual - Page 26
![](/manualimages/r/h/turtle-beach-ear-force-x32-instruction-manual-0e54994_26_31c0.png)
![](/manualimages/r/h/turtle-beach-ear-force-x32-instruction-manual-0e54994_26_31c0.png)
... consulter l'entrée corre-
Turtle Beach, the Turtle Beach Logo, Voyetra, Ear Force, Chat Boost, Engineered For Gaming and the Dual Band logo are... antenna or transmitter. RF Exposure Warning:
Headset: The equipment complies with FCC RF exposure... installation instructions and transmitter operating conditions for help. Federal Communications Commission Interference Statement This equipment...
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