Return Of Product

I have used your product for 3 years prior, and discovered that 2011 Tax cannot be done on my computer because it isn't compatible anymore w my system. I would like my money back; this was not mentioned on the new product that I was aware of before I bought it. I was told I could not return it through Office Depot. This has created alot of stress and time as I was wanting to get my taxes done last week. Now I will have to do them through H and R. How do I get my money back?

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Answer #1: Posted by Anonymous-53638 on March 13th, 2012 8:02 AM

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Anonymous-53638

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March 13th, 2012

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The system requirements are stated everywhere: on the product, on the website, in the support information. Everywhere. TurboTax works on every major operating system; it would be very strange for it not to be "compatible anymore." That said: depending upon how you bought it, you can return it by following instructions here:

http://turbotax.intuit.com/support/iq/Refund---Dissatisfied--60-day-money-back-/TurboTax-Satisfaction-Guarantee-and-Our-Product-Refund-Policy/GEN12231.html

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