Question posted by davidrothschild on December 3rd, 2017
No Receipt Or Conformation Info
Dear Sir Madam. I just broked a hotel in Paris for 1 night on the 18th of December.The payment was euro 69.13 The only proof I have is that the money was taken from my account and the informationExpedia, Inc, ItineraryNumber:If I received any info into my spam box it has been deleted by accident. I didn't expect anything to arrive in my spam box. Kindly inform
Current Answers
Answer #1: Posted by Odin on December 3rd, 2017 12:47 PM
We're an independent help site not connected with Trivago. Trivago's instructions follow (in boldface). Your reservation was made through one of Trivago's booking sites. Bear in mind that Trivago keeps no records of the transactions made through the booking sites and cannot access your booking:
You will need to contact the booking site you booked the hotel with, to retrieve your confirmation. You can find the contact details of popular booking sites on trivago by clicking here. If you cannot remember which booking site you used, you can always search on trivago for the hotel and dates you booked to identify the booking site you made your reservation with. You may also be able to find more information by looking in your internet browser history for the day you made the booking. You can also try checking your credit card or bank statement, as the name of the booking site you made your reservation with may appear next to the outgoing payment.
You will need to contact the booking site you booked the hotel with, to retrieve your confirmation. You can find the contact details of popular booking sites on trivago by clicking here. If you cannot remember which booking site you used, you can always search on trivago for the hotel and dates you booked to identify the booking site you made your reservation with. You may also be able to find more information by looking in your internet browser history for the day you made the booking. You can also try checking your credit card or bank statement, as the name of the booking site you made your reservation with may appear next to the outgoing payment.
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
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