Booked Hotel Luxor-las Vegas 10/8-10/10 No E-mail-want To Cancel.

The fact you have no contact phone # and I received no e-mail confirmation is why I amcancelling my reservation for 10/8-10/10/15.

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Answer #1: Posted by BusterDoogen on August 29th, 2015 5:21 PM

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BusterDoogen

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I suggested you call The Luxor desk@ 1-877-386-4658 or 702-262-4444 to confirm or cancel reservations.

I hope this is helpful to you!

Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful. Please feel free to submit further info for your question, if a solution was not provided. I appreciate the opportunity to serve you!

Answer #2: Posted by info49000 on August 31st, 2015 12:57 AM

info49000

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Dear User,

Thank you for getting in touch.

As a hotel search and not a booking site, trivago does not provide User phone support. Our head office is located in Düsseldorf which makes it difficult for our User support team to reach out to Users outside of Germany. We can be contacted through the contact form on our site or by sending an email to [email protected].

As mentioned, trivago is a hotel search only. We keep no records of the transactions made through the booking sites and cannot alter or access a booking in any way. In order to make any changes, cancel, or confirm a reservation, users need to contact the booking site which they used.

On trivago, users can search and compare different hotels and prices on our site. We pull information from multiple booking sites and display the prices together. However, once a user clicks through to book a room, they are directed to the appropriate booking site which provides that price to complete reservation and payment details. trivago doesn't actually have any involvement in the making of the booking.

Please get in touch with us directly at the above email if you need any further assistance. We will do my utmost to assist you.

Kind regards,

trivago user supoport.