Question posted by jsalazar113 on January 21st, 2015
How Are Ratings Calculated
I work for a hotel and we received around 12 reviews these past 4 weeks four of them were low scores and our competitors just received 5 and they jumped over us. How is this calculated do you do and month to month year to year or is it all since the business was loaded on trip advisor which wouldnt make any sense because the problems from two years ago should have no impact on what is happening right now.
Current Answers
Answer #1: Posted by waelsaidani1 on January 21st, 2015 2:39 PM
waelsaidani1
Member since:
May 12th, 2013 Points: 19,501,787
Member since:
May 12th, 2013 Points: 19,501,787
The answer, according to TripAdvisor, is that hotel rankings are determined by the following: TripAdvisory Hotel Ranking Criteria
- Number of Reviews per Hotel
- Recency of TripAdvisor Reviews
- Rating given to Hotel by Reviewers
TripAdvisor takes these three core elements – quantity, quality, and recency – and runs them through their proprietary algorithm to determine the rankings for hotels in each city.
The more highly rated reviews a hotel receives in a short-period, the higher their ranking will be on TripAdvisor.
It's worth noting that TripAdvisor rankings are updated for each city are updated approximately once per week, to incorporate new reviews and ratings.
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