Is There A Way To Get Response From Tracphone?

It seems that there is no way to get reasonable result and you waste my time.>>>>>>Phine: How can I help you?You: Received phone for a friend of ours 2 weeks ago.we called and gave you the pin 425 571 166 621 512 and was assigned a phone number but there is no phone number in the phone.It will not receive or send calls past the Version operator. We called and was with tec suport 30 minutes ,transferred twice and on hold another 10 minutes and temporarely gave up. Then she got help trying to activate again this week to no avail. the 30 day plan will be gone soon and still the phone is of no use. Calling tec support (customer service) is just a run around and waste of time.they want pass words,email account ,etc.She just wants a phone that will call and answer .Please help or refund a card or something. Phone is a Samsung Galaxy strardust model sm-s766c , serial , My T number .Phine: I apologize for any inconvenience you have experienced due to this issue.Phine: In order for us to assist you with obtaining a refund, we will need to speak with you directly. We will need to verify some confidential information for processing. For security purposes, please contact us at Please use reference (Spanish). Please be advised that your reference PIN is valid only for two weeks. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.Phine: Is there anything else?Phine: I have not heard from you for two minutes. Thank you for chatting with TracFone Wireless. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.You: Will give it a try but I"m guessing another runaround dead end . Thanks though. Nothing personal Phine. take care. Pass message along if you wish.