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Toshiba 37AV500U Support Question

Toshiba 37AV500U Support Question

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Question posted by kjgawel66 on October 29th, 2017

Toshiba 37av500u Green Light Is On And Steady But Has No Picture Or Sound.

Toshiba 37AV500U green light is on and steady but has no picture or sound. The back-light does not come on. What part do I need to replace?

Current Answers

Answer #1: Posted by Bruce7194 on October 29th, 2017 11:36 PM
Bruce7194

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September 17th, 2017

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Step 1

Verify the TV is powered on by pressing the power button on the TV's remote or the front panel of the set. This may seem like an obvious step, but many TVs are equipped with a standby light that will illuminate if the TV is turned off, making it appear that the TV is on when it is not

Step 2

Cycle through the TV's video inputs to verify that your TV is set to the right one. For instance, if you are attempting to use a digital cable converter box that is plugged into the Video 1 input and the TV is set to a Video 2 input that has nothing plugged into it, the TV will not display any picture or sound and may even say "No signal" on the screen. To cycle through the inputs, use the input selection button, typically labeled "input," "source," "TV/video" or the like.

Step 3

Re-seat the video and audio input connections to verify a loose cable is not causing the TV's loss of signal. If you have a coaxial cable connected from your wall cable jack directly into the TV, it may have come loose thereby eliminating all picture and sound on the TV. Locate the connection cable or cables of whatever device you are attempting to watch and unplug them from where they plug into the TV. Plug them back in and check for a signal. If there is still no picture or sound at this point, the best option is to contact Panasonic technical support for further assistance.

Related Toshiba 37AV500U Manual Pages

Printable Spec Sheet - Page 1

37AV500U 37.0" diagonal 720p HD LCD TV with CineSpeed™ 37AV500U 720p HD LCD TV with CineSpeed™ LEADING THE WAY IN HOME ENTERTAINMENT INNOVATION ADVANTAGE • 720p HD CineSpeed™ Display • DynaLight™ Dynamic Backlight Control for Deep ...
Printable Spec Sheet - Page 2

...Input. Dolby and the double-D symbol are registered trademarks of Toshiba America Consumer Products, L.L.C. 37AV500U Take advantage of 720p HD picture quality and an impressive feature set with deep blacks for increased detail and depth analysis. Cabinet Screen Size (measured diagonally) High-Gloss Black 37.0" LCD PANEL: Resolution Dynamic Backlight Control 720p DynaLightTM VIDEO: Video...
Owner's Manual - English - Page 1

... LCD Television HIGH-DEFINITION TELEVISION 26AV500U 32AV500U 37AV50U 37AV500U 42AV500U For an overview of your new TV, see page 9. Model number: Serial number: VX3A00016400 HDA51V3201I HL117 (E/F) Web 213:276 Record these numbers whenever you communicate with your Toshiba dealer about this TV. Refer to these numbers in the spaces below. Note: To display a High Definition picture, the TV...
Owner's Manual - English - Page 2

... instructions. WARNING: If you decide to walls with furniture and television sets. • Don't place flat panel displays on or play with steel studs or old cinder block construction...flat panel display, contact your new LCD TV. Safety Precautions WARNING: TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE. The use of this Toshiba LCD TV...
Owner's Manual - English - Page 4

... picture brightness may vary until the LCD warms up static charges (see Section 810 of the National Electric Code). This is normal, especially when the unit is not a sign of malfunction. 30) Always unplug the TV before cleaning. Failure to follow these sounds become frequent or continuous, unplug the power cord and contact a Toshiba Authorized...
Owner's Manual - English - Page 5

...edge of the LCD TV ( page 2) : 1) CAUTION: Two people are attached to the LCD panel. 2) Remove the screws shown in the instructions provided with your LCD TV on a flat, cushioned surface ...TV. 3) Follow the instructions provided with the wall bracket. 4) Remove the screws of the TV, remove the pedestal stand from the TV. 26" TV Four screws 32"/ 37" TV Four screws 42" TV...
Owner's Manual - English - Page 6

..., and can be an occasional pixel (dot of light) that interference will disappear in a short period of time. 2) The LCD panel contained in a particular installation. however, there may ...not light, remains constantly lit, etc.). FCC Declaration of Conformity Compliance Statement (Part 15): The Toshiba 26AV500U, 32AV500U, 37AV50U, 37AV500U and 42AV500U Televisions comply with this TV.
Owner's Manual - English - Page 7

... the TV's channel...picture 34 Selecting the picture mode 34 Adjusting the picture quality 35 Using the closed caption mode 35 Base closed captions 35 Digital CC Settings 36 Adjusting the audio 36 Muting the sound 36 Selecting stereo/SAP broadcasts 36 Adjusting the audio quality 37...LCD Televisions 26" and Larger 50 Limited Canadian Warranty for Toshiba Brand Flat Panel Televisions 51 
Owner's Manual - English - Page 8

... format ( page 18). • CableClear® digital picture noise reduction ( page 45). • PC IN (Analog RGB) computer terminal ( page 19). • Channel Labels allows you for purchasing this Toshiba LCD TV, one of receiving analog basic, digital basic and digital unencrypted cable television programming by direct connection to put the Call...
Owner's Manual - English - Page 9

... structure ( page 3). • Place the TV in a location where light does not reflect on standby mode. The LED indication will damage the TV. Secure the TV to a wall, pillar, or other devices. Inadequate ventilation may cause overheating, which will be green when press POWER on the TV control panel or remote control to turn on the...
Owner's Manual - English - Page 10

...up/down/left/right menu navigation buttons. 10 Chapter 1: Introduction TV front and side panel controls and connections 26"/ 32"/ 37" TV Control panel 87 6 54 26"/ 32"/ 37" TV Left side panel 9 10 TV front 42" TV Control panel 4 5 10 6 7 9 8 3 3 PO WE R 42" TV PO WE R Right side panel 1 2 1� Green and Red LEDs Green = Power On Red = Power off . 5� MENU (ENTER...
Owner's Manual - English - Page 11

...1: Introduction TV back panel connections For...-air antenna signals and analog and digital Cable TV (QAM) signals. For use only. separate...Also see pages 12-19. 26AV500U 26"TV 32"/ 37" TV 42" TV 32AV500U 37AV50U 37AV500U 42AV500U Power cord Power cord 1� ... for connecting devices with component video output, such as a Toshiba DVD player with optical audio input. 9� ANT/CABLE ...
Owner's Manual - English - Page 12

..., cable TV service, and/or cable converter box to the ANT/ CABLE input on your TV) are representative of typical device connections only. Component video cables come in this...Toshiba's brand of component video.) These cables are required for stereo left (or mono) audio. Component video cables (red/green/blue) HDMI™ cable (with S-video output. Note: HDMI cable provides better picture...
Owner's Manual - English - Page 16

...; page 21). Chapter 2: Connecting your TV Connecting a camcorder You will need: • standard A/V cables − For better picture performance, if your camcorder has S-video, connect an S-video cable (plus the audio cables) to operate other devices, see Chapter 3. 16 Camcorder 42" TV VIDEO AUDIO OUT L R Camcorder 26"/ 32"/ 37" TV VIDEO AUDIO OUT L R To view the...
Owner's Manual - English - Page 18

... with optical audio input. Connecting an audio system This connection allows you can adjust the sound volume level from the TV's volume control or the amplifier's volume control. 3� Menu item of Speakers can ... control the audio: 1� Turn on page 38). You will need : • standard audio cables Analog audio amplifier LINE IN LR To control the audio: 1� Turn on ...
Owner's Manual - English - Page 21

...page 32). 10� RECALL displays TV status information ( page 42). 11� CH RTN returns to be illuminated. 2� PIC MODE selects the picture mode ( page 34). 3&#...TV on the TV front will be the numeric key for operating the TV only are described here. When the TV is on, the green LED indicator on and off the sound ( page 36). 13� INFO displays TV...
Owner's Manual - English - Page 23

...* --- --- AUX 1 (VCR) Power TV TV TV Digit 1-9 Digit 0 100 TV --- TV Channel up /down RECALL RECALL TV TV CH RTN/DVD RTN Previous channel DVD previous menu* --- --- REMOTE CONTROL KEY Toshiba TV CABLE SAT (satellite) POWER Power Power Power SLEEP PIC SIZE PIC MODE Sleep timer Picture size PIC MODE TV TV TV TV TV TV 1-9 Digit 1-9 Digit 1-9 Digit 1-9 0 Digit...
Owner's Manual - English - Page 27

... Picture  [Opens the Advanced Picture menu] 33,43,44,45 Language  English / Français / Español 37 Bass  0-20 37 Treble  0-20 37 Balance  L50~R50 37 ...quick overview of your TV's menu system. Chapter 4: Menu layout and navigation Main menu layout The tables below ), press on the remote control or TV control panel. To open the ...
Owner's Manual - English - Page 28

... Labels Menu Language System Status Mode Contrast Brightness Color Tint Sharpness Settings Advanced Picture Language Bass Treble Balance Optical Output Format Speakers MTS Settings Time Zone Sleep ...open, use the up/down/left/right arrow buttons (pqtu) on the remote control or TV control panel to move in the corresponding direction in the menu. • Press to save your menu...
Owner's Manual - English - Page 51

... Warranty for Toshiba Brand Flat Panel Televisions Toshiba of shipment to the rental firm, whichever comes first. DURING THIS PERIOD, TCL WILL, AT TCL'S OPTION, REPAIR OR REPLACE A DEFECTIVE PART WITH A NEW OR REFURBISHED PART WITHOUT CHARGE TO YOU FOR PARTS OR LABOUR. (a) FOR TELEVISIONS 32 INCHES OR LESS: YOU MUST DELIVER THE ENTIRE TELEVISION TO A TCL TELEVISION AUTHORIZED SERVICE...

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