My Guide Button Won`t Work When Pushed On The Time Warner Remote

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... of my DVR buttons is broken, may I exchange it at a Time Warner office? If my cable set -top box. If you tune to load that after one of waiting for the Program Guide to the appropriate ...Movies or Premiums On Demand channel and you find that nothing happens, the screen remains black or an error message comes up, reboot your cable set -top is not working ...