Question posted by Kaymiller99267 on January 20th, 2017
No Tv Signal
Do we have to be on a particular channel in order to get a signal
Current Answers
Answer #1: Posted by Troubleshooter101 on January 29th, 2017 9:51 PM
Troubleshooter101
Member since:
September 30th, 2015 Points: 2,927,060
Member since:
September 30th, 2015 Points: 2,927,060
If your HDTV or Standard TV displays a "No Signal" error message, it may be due to one of the following issues:
- Determine how many TV's are affected.
- If it is one TV, continue to step two.
- If multiple or all TV's are affected, continue to step five.
- Ensure that your HDTV is on the same source/input as your TDS Ultimate TV service.
- Press the TV button on your TDS Ultimate TV remote control.
- Press the TV/Video button.
- Wait 10 seconds.
- Repeat steps b and c continually to cycle through all the available source/inputs on your TV until the correct source/input is selected. (ie. HDMI 1, HDMI 2, Component 1, Component 2, etc.) On standard TV's (non HDTV), you may have only 2 choices, TV or Video.
- If the source is correct from step two:
- Unplug the HDMI cable from your TDS Ultimate TV Set-top Box.
- Wait 30 seconds.
- Plug the HDMI cable back in.
- Wait for the signal to initialize.
- Make sure all cables connected on the set-top box and your TV are secure.
- If the problem persists:
- Unplug the power cable from the back of the TDS set-top box.
- Wait 60 seconds.
- Plug the TDS set-top box back in.
- Wait for the signal to initialize.
- If you are still experiencing a problem:
- Make sure ALL Ethernet and/or Coax cables are securely in place.
- Unplug the power from the TDS box labeled 2Wire or Pace as well as the affected set-top boxes.
- Wait 60 seconds.
- Plug the power back into the TDS box labeled 2Wire or Pace.
- Wait for the broadband light to turn a solid green colour.
- Plug the power back into the affected set-top boxes.
- Wait for the signal to initialize.
Thanks
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Troublshooter101