Question posted by Anonymous-154666 on September 26th, 2015
Why No Mobile Data Connection
my phone had PUK code. I called customer service and they gave me new code and new SIM pin and it unlocked my phone but now it won't connect to mobile data at all. How do I get it to have it's mobile data network working again?
Current Answers
Answer #1: Posted by TommyKervz on September 27th, 2015 4:11 AM
- Make sure your device has the latest software version.
- Check the coverage for your area by using Personal Coverage Check by your network provider.
- Turn off your device.
- Look for your SIM card and make it is inserted properly.
- Reinsert the battery and turn on your device.
- If you cannot connect to 3G/4G/LTE, perform a manual network selection using your device's.
- If possible, see if another T-Mobile 3G, 4G, or 4G LTE device in the area is working properly.
- If the other device has the same issue, contact us for additional troubleshooting.
- If the other device does not have the same issue, back up your information and reset your device
See other suggested solution on this link: http://www.smartmobilephonesolutions.com/content/how-to-fix-internet-android-mobile-data-connection
Answer #2: Posted by SaraST on September 27th, 2015 5:06 PM
Hi Anonymous-154666, my name is Sara and I work with Straight Talk Wireless. I noticed your complaint on this blog and I want to help you. Just send me your name, contact number and your phone serial number or cell number and we will resolve your issue right away. Please copy and paste your comments from the blog and include it in your email. Email your info to [email protected] or you can chat with us live @ http://bit.ly/16DrgbW .
Sara
Straight Talk Wireless
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