My Alcatel Sonic Lte Software Updates I Get Authentication Failed

my alcatel sonic lte when i try software updates i get authentication failed why how can this be resolved

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Answer #1: Posted by BusterDoogen on February 7th, 2015 9:33 AM

This answer was accepted by the poster of the original question.

BusterDoogen

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Unfortunately, we don't support the software update. We don't have a feature to update it. For further assistance, please send an email at [email protected] or you can chat with us live at http://bit.ly/16DrgbW.

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Answer #2: Posted by SaraST on February 8th, 2015 2:41 PM

SaraST

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May 16th, 2012

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Hi jongenr1, my name is Sara and I work with Straight Talk Wireless. I noticed your complaint on this blog and I want to help you. Just send me your name, contact number and your phone serial number or cell number and we will resolve your issue right away. Please copy and paste your comments from the blog and include it in your email. Email your info to [email protected] or you can chat with us live @ http://bit.ly/16DrgbW .

Sara

Straight Talk Wireless