Question posted by visualeyesedward on May 19th, 2019

Spotify Premium Problem

I have been paying $10.91/mo for Spotify Premium as a credit card draft for many months with no problems using my Android phone, Smart TV, or desktop PC. I purchased a new Android phone and after syncing with the old phone, I lost all of my saved albums. Also, since getting the new phone, the website now says I have Spotify Free when I'm still paying for Premium. I have only one account. I still have the old phone and can still access the saved albums, but on the new phone, under the "Albums" tab, it says "your albums will appear here." Please help me find a solution.

Current Answers

Answer #1: Posted by waelsaidani1 on June 4th, 2019 10:06 PM
waelsaidani1

Member since:
May 12th, 2013

Points: 19,501,797
100
points
Please direct this question to [email protected]

Similar Questions

How Do I Close My Spotify Account That Was Opened Fraudulently?
I have been billed $9.99 and $0.99 by Spotify to my credit card. I did not open the accoount
(Posted by schnitza 5 years ago)
Uploading 'favorites' To Sony's Hap-z1es Music Server
I have a Spotify premium account. I am trying to upload my 'Favorite' albums to Sony's HAP-Z1ES musi...
(Posted by conleyleroy 7 years ago)
I Would Like To Cancel My Spotify Music,
(Posted by Bergenred914 8 years ago)
He Company Fraudulently Tried To Charge My Credit Card, Which Chase Discoveredht
Spotify fraudulently tried to charge my credit card, which Chase discovered as they were trying diff...
(Posted by lindat333 9 years ago)
I Like To Have The Correct Date Of The Month I Pay For Premium As I Have Been Pa
I like to.have the correct date for premium account which I pay each month
(Posted by jeffgt333 9 years ago)
Ask a New Question
Use the box below to post a new question about Spotify.
Points & Prizes
  • You can earn points for nearly everything you do on HelpOwl.com
  • You can trade in those points for gift cards at leading retailers such as Amazon.com and Walmart
  • It's that simple!
See How it Works
Create a Free Account

Spotify Reviews

View thousands of Spotify user reviews and customer ratings available at ReviewOwl.com.

Contact Information

Complete Spotify customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Scoreboard Ratings

See detailed Spotify customer service rankings, employee comments and much more from our sister site.