Roller Walker Accomodations

Hi, have a mother who is 86 and uses a rolling walker. Need to know how you will accomodate it. Thank you.

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Answer #1: Posted by sheana1 on October 10th, 2011 11:49 AM

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sheana1

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Upon arrival at the airport, please inform a Southwest Airlines Agent or
Skycap at your first point of contact, either at the Skycap podium or the ticket
counter, if you need an airport wheelchair and/or assistance within the
airport.

Priority preboarding is available for those who have a specific seating need
to accommodate their disability and/or need assistance in boarding the aircraft
or stowing an assistive device. If a Customer has a disability and requires
preboarding, the Customer should request a blue preboarding sleeve from our
Customer Service Agent at the departure gate. The sleeve serves as notification
to our Operations (Boarding) Agent that the Customer has a need to preboard.
It's important to keep in mind that Customers who preboard may not occupy an exit seat. Customers with disabilities who have any other
special needs related to boarding should speak with our Customer Service Agent
at the departure gate.

A small wheelchair that can fit down the aircraft aisle is available at every
gate and will be used if you need assistance transferring from your wheelchair
in to the aircraft seat. Each gate is equipped with a Passenger Transfer Kit
(PTK), which contains a slide board and a transfer sling. The sling allows for
two or three Employees to lift the Customer safely from his/her wheelchair into
the small wheelchair and then into the aircraft seat.

For ease of transfer, the first two rows (at a minimum) on each aircraft are
equipped with movable aisle armrests.

Our Employees are trained on assisting our Customers into and out of the
aircraft seat; however, the Customer being transferred knows the best way for us
to help. We encourage the Customer being assisted to direct the Employees in how
best to perform the lift and transfer so everyone will be most comfortable, and
so that we will have a successful transfer.

Other assistive devices, such as walkers, canes, crutches, CPAP machines, etc., that can be stowed in compliance with FAA safety regulations, will be given priority onboard stowage, and will not be counted toward your one carryon plus one personal item limit. If the wheelchair compartment is not occupied by another Customer's wheelchair, other assistive devices may be stowed within it. While we recommend that a Customer carry on any assistive devices (including medications) that can be stowed safely in the cabin, these items can be checked if the Customer prefers. During the checkin process, it is important that the Customer inform a Customer Service Agent that an assistive device is being checked, especially if the assistive device is contained within the Customer's luggage.

If an assistive device cannot be stored safely in the cabin, we will transport it in the cargo compartment.

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