Remote Doesn't Work

properly or not responding at all.Applicable Products and Categories of This Article

IMPORTANT: In case of a third party tuner / Set-Top Box, you may only be able to switch channels with the supplied third party remote control. The original Sony remote will not work.

NOTE:

1. If an error is displayed when you press a remote control button that is related to network services such as YouTubeT82; or Netflix, check whether the TV is connected to the Internet correctly. For details about connecting to the Internet or troubleshooting, refer to: How to & Troubleshooting for internet connection
2. If only the Microphone button does not work on the TV remote control, check Voice Commands do not work on my remote.

Top tip - our quick recommended solution

Before trying any of the troubleshooting steps below, we recommend that you remove the batteries from the remote control for approximately 1 minute. Then, reinsert the batteries again according to the polarity (-/+).
If the issue continues, we advise you to go through each section in the article using our complete troubleshooting guide.

Our complete troubleshooting guides

This article is composed of the following items. First check whether the problem is due to the TV or the remote control. If the problem is due to the remote control, you will be guided in Section by remote control type. Start checking from Section A.

• Section A: Check whether or not the TV is in operation
• Section B: Checking items of the remote control (common)
• Section C: Select remote control type (common)

Please check this link below:-https://www.sony.co.in/electronics/support/articles/00030297


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