Transaction Error: Missing Money

I've spent many hours & made several attempts to contact Skrill customer service through numerous methods/services now, with all my attempts unsuccessful as I've received no response from my efforts. If this email does in fact reach someone, please inform me of the most efficient means of receiving support through Skrill, so to see that a quick resolve can be brought to this matter, and my business with Skrill can carry on as usual.Below, I've provided all the details concerning the issue:I deposited $100.00 USD from Mastercard on May 7th via 'Skrill' on Virwox.com Displayed that transaction was completed successfully, yet no skrill confirmation email,Virwox 'Account Balance' remains empty post transactionVirwox 'Transaction History' contains no record of transaction**Please let me know If any additional information is needed to resolve this issue.Below is the charge as displayed on credit card statement via MasterCard. 7-May-2015 08-May-201