Question posted by hv84 on January 25th, 2023
How To Get My Account From Restricted To Not Restricted Immediately?
Current Answers
Answer #1: Posted by MercedesAMG on January 26th, 2023 3:14 AM
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Answer #2: Posted by SonuKumar on January 25th, 2023 8:32 PM
As a regulated financial institution, Skrill is obliged to keep your account secure, while also maintaining compliance with our regulators. In case we require some additional verification, your account may get temporarily restricted, so that we can clarify the situation and reach a satisfactory resolution.
Temporarily restricted account
If your account is restricted, you'll see further details within the Dashboard section, where you'll be guided via on-screen instructions. You may be asked to:
submit specific documents to verify some of your personal data, or
explain some of your recent transaction or login activity, or
update some of your personal data
Sometimes we may directly send you instructions or request further details via your registered primary email address. Check your Spam/Deleted folder in case you're having trouble locating the email.
Note: If your account is restricted but you haven't received any instructions, please contact us via one of the available channels below, so we can assist you accordingly.
Permanently closed account
If upon login you see a message saying your account has been permanently closed, this means that we've decided to discontinue our business relationship with you due to a breach of our Terms & Conditions. A permanently closed account cannot be reactivated, and, in such a case, you won't be able to use our services anymore.
What about leftover balance?
If you have money left in your account, we may offer you a refund depending on your specific case. Usually we'll require a copy of your recent bank statement, so it's best if you have it ready to speed up the process. Note that the document should:
show your full names and full bank account details (IBAN, bank/sort code etc.);
have been issued within the past 90 days;
be signed or stamped by your bank.
1. Log in to your account
2. Go to Settings > Verification
3. Complete the verification process
Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.
Regards,
Sonu
Your search handyman for all e-support needs!!
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