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Samsung WF317AAG Support Question

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Question posted by mfmathieson on June 30th, 2016

E3 Error After Installing New Control Board. Samsung Washer Wf317aag/xac

My washer was not draining but the drum was turning on the wash and spin cycles.I traced the problem back to the control where I found a smoked resistor and diode. I replaced the control. The drain pump on the spin cycle worked immediately. Problem solved, right? No, when the drum is supposed to start spinning in this cycle it produces an E3 error that is not present with the old control. The same thing happens during the wash after filling when the drum is supposed to start turning. I checked all of the connections on the board and the motor, hall sensor, etc. all good. I reinstalled the old control and the motor works fine on spin and wash except no drain. I checked with the part supplier to see if the part number was wrong because there is an extra port for a connector that is not on the old control. They checked and rechecked and said it was the right number for this model. I got a second control it produces the same error E3 and symptoms. Could there be a mistake in the part referencing?

Current Answers

Answer #1: Posted by hzplj9 on June 30th, 2016 10:43 AM
hzplj9

Member since:
June 25th, 2012

Points: 4,873,510
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Have you checked the drain pump is OK? That could have been the cause of the failure of the control board. If the drain pump is blocked or the windings are faulty this could be your problem.

Related Samsung WF317AAG Manual Pages

Quick Guide (easy Manual) (ver.1.0) (English) - Page 2

... hot water sanitization. 4. High Efficiency Energy & Water Saving Washing with Samsung's SilverCare™, even in cold water, sanitizes the laundry thereby saves 92% energy used when compared to maximize usable space. Fabrics should be stacked to that can be washed according to raise the washer for machine washable wool products. Even in clean. Our...
Quick Guide (easy Manual) (ver.1.0) (English) - Page 3

... time. 7. Install and level your Washer on the installation, use open flame during this appliance, become familiar with controls. 11. Never plug it . 3. To avoid the possibility of your Washer unless you need to know about Safety Instructions Warnings and Important Safety Instructions in this manual to take time to the wash water. Store laundry aids and...
Quick Guide (easy Manual) (ver.1.0) (English) - Page 4

... OF YOUR WASHER A-1 GROUNDING A-2 WATER A-2 DRAIN FACILITY A-3 FLOORING A-3 LOCATION CONSIDERATIONS A-3 ALCOVE OR CLOSET INSTALLATION A-3 IMPORTANT TO INSTALLER A-4 Operating Instructions B-1 LOADING YOUR WASHER B-1 GETTING STARTED B-2 Washing a Load of Laundry C-1 OVERVIEW OF THE CONTROL PANEL C-1 CHILD LOCK C-4 GARMENT C-4 MY CYCLE C-4 FOR SILVERCARE™ WASHING (select models...
Quick Guide (easy Manual) (ver.1.0) (English) - Page 5

OVERVIEW OF YOUR WASHER Detergent drawer Control panel Door Hot water supply hose Cold water supply hose Drain Hose Adjustable leg Spanner Bolt hole covers Water Supply Hose Hose guide SAMSUNG Clothes Washer Owner's Instructions A-1 Installing Your Washer UNPACKING YOUR WASHER Unpack your Washer was damaged during shipping, or you have all of the items, contact 1-800SAMSUNG. Make ...
Quick Guide (easy Manual) (ver.1.0) (English) - Page 6

...;ll time beyond what your Washer controls allow, resulting in a properly installed and grounded outlet. The water faucets must be grounded. WARNING - A-2 SAMSUNG Clothes Washer Owner's Instructions NEVER CONNECT GROUND...are in various lengths up to whether the appliance is equipped with your Washer turning off. It is required. Do not modify the plug provided with ...
Quick Guide (easy Manual) (ver.1.0) (English) - Page 7

... move slightly during the spin cycle. Operating temperature should be above 60°F/16°C. Your Washer alone does not require a specific air opening . SAMSUNG Clothes Washer Owner's Instructions A-3 Never install your Washer to belts, pump, hoses and other components. Installing Your Washer DRAIN FACILITY The recommended height of the drain hose. The drain hose is 18 in...
Quick Guide (easy Manual) (ver.1.0) (English) - Page 8

... damaging the drain hose. LAUNDRY TUB 96" MAX. 18" MIN. STEP 2 Selecting a Location Before you must remove the four shipping bolts from heat sources such as oil or gas • Has enough space so that your Washer. STEP 3 Installing your Washer. Be sure an airtight connection is not connected, "nF" (no fill) error can occur...
Quick Guide (easy Manual) (ver.1.0) (English) - Page 13

... spin. SAMSUNG Clothes Washer Owner's Instructions C-2 Extra High - Use for jeans, wrinkle-free or wash-and-wear items and synthetics. Temperature selection button Press the button repeatedly to increase or decrease the end of Laundry 1. Whites and heavily soiled, colorfast items. Warm/Warm - Signal selection button Press the button to cycle through the different spin...
Quick Guide (easy Manual) (ver.1.0) (English) - Page 14

... again to the selected wash cycle. C-3 SAMSUNG Clothes Washer Owner's Instructions Select Cycle Option Delay Start - Add additional time to the wash for loads that the products are washed according to the instructions on , the washer fills with cold water and detergent, tumbles, then drains and advances to turn your favorite cycle including temperature, spin, soil level, option, etc...
Quick Guide (easy Manual) (ver.1.0) (English) - Page 15

... by pushing the Start/Pause button in your Washer. Select cycle using Cycle Selector dial. 2. Then, you to continue the wash cycle, close the door and press the Start/Pause button. SAMSUNG Clothes Washer Owner's Instructions C-4 After cycle selection, set each cycle's default option selection. 3. Note: You can select all controls (except for the Power button) will be locked until...
Quick Guide (easy Manual) (ver.1.0) (English) - Page 16

... silver atoms - Samsung's SilverCare™ Technology provides a 92% energy savings over 2999 times You should replace the SilverCare™ kit when the display reads "LU0" as the electrodes are sprayed into the fabric to sanitize clothing (according to U.S. Load the washer. 2. Select a Cycle by electrolysis during the wash and final rinse cycle. You cannot choose...
Quick Guide (easy Manual) (ver.1.0) (English) - Page 19

... conditions, including unpleasant odor and/or permanent stains on your Washer from escaping water. Use a cleaner labeled "Washer safe". Run a Rinse & Spin cycle without a load. • Turn the water faucets off and disconnect the inlet hoses. • Unplug your Washer or laundry. Siphon Cap STORING YOUR WASHER Washers can be damaged if water is not removed from the...
Quick Guide (easy Manual) (ver.1.0) (English) - Page 20

...turned on. • Make sure to press the Cycle Selector dial to start .. • Make sure door is firmly closed. • Make sure your Washer starts to fill, it will not tumble or spin... Cycle Selector dial to check the door lock and do a quick drain. wash cycle is not activated; has detergent remains • Make sure your Washer. For your safety, your Washer...
Quick Guide (easy Manual) (ver.1.0) (English) - Page 21

... a minimum 120° F (49° C) hot water at the end of the cycle. Flush water lines. • Check the water heater. SAMSUNG Clothes Washer Owner's Instructions E-2 It should be plugged. • As your Washer is NOT recommended. has excessive suds. • Turn both faucets on fully. • Make sure temperature selection is too small. Hose...
Quick Guide (easy Manual) (ver.1.0) (English) - Page 22

... See below . See below . See below. Water temperature control problem. (Heater Control problem) Call for kinked hoses. If the code reappears, call for service, check the following. 1) Turn off the unit and turn it can light up when the unit senses a brief restriction while draining. Restart the cycle pressing the Cycle Selector dial. Your washer is firmly closed.
Quick Guide (easy Manual) (ver.1.0) (English) - Page 23

..., see below . If the code reappears, call for service, see below Vibration sensor problem. If the code reappears, call for service, see below . See below SilverCare™ control problem Restart the cycle. If the code reappears, call 1-800-726-7864 (1-800-SAMSUNG) SAMSUNG Clothes Washer Owner's Instructions E-4 Then, it , cut down on hold until the suds get...
Quick Guide (easy Manual) (ver.1.0) (English) - Page 24

...reduce laundering problems. Wash Cycle Normal ...Washer are dependent on water heater settings and regional water supply temperatures. Loads should be adjusted by selecting a warm setting, adding some hot water to Dry Drip Dry Dry Flat Normal Permanent Press/ Wrinkle Resistant/ Wrinkle Control Low Dryclean Gentle/ Delicates Dry Clean For machine-washable wool. F-1 SAMSUNG Clothes Washer...
Quick Guide (easy Manual) (ver.1.0) (English) - Page 26

...; 112 Bedding Active Wear Eco Wash Rinse + Spin Spin Only  71    51 47     20    11 F-3 SAMSUNG Clothes Washer Owner's Instructions Appendix CYCLE CHART WF326*** Functions Options Temp Spin Soil Level Delay Extra Extra My...
Quick Guide (easy Manual) (ver.1.0) (English) - Page 28

...Spin Soil Level Delay Extra Extra My Pre- Time EH/C H/C W/W W/C C/C EH H M L NS H N L Start Wash Rinse Cycle wash Care™ Heavy Duty 92 Normal 53 Whites Perm Press Delicates/ Hand Wash Wool Quick Wash...Bedding Rinse + Spin Spin Only  71    20   11 F-5 SAMSUNG Clothes Washer Owner's Instructions ...
Quick Guide (easy Manual) (ver.1.0) (English) - Page 30

... and distributed by SAMSUNG ELECTRONICS AMERICA, INC. (SAMSUNG) and delivered new, in the original carton to the original consumer purchaser, is warranted by SAMSUNG against manufacturing defects in materials and workmanship for a limited warranty period of: One (1) Year All Parts and Labor, Two (2) Years Control Board Parts, Five (5) Years Motor, Three Thousand (3,000) cycles or Ten (10...

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