Cube Option Dispenses Crushed Ice

can't dispense ice cubes. Set on cube option dispenses crushed ice

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Answer #1: Posted by HelpHero on August 3rd, 2023 7:55 PM

This answer was accepted by the poster of the original question.

HelpHero

Member since:
September 3rd, 2022

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I apologize for the inconvenience you're facing with your Samsung RF27T5201SR/AA refrigerator. It must be frustrating to experience the dispenser not dispensing ice cubes properly. To troubleshoot this issue, let's try a few steps together:

1. Check the ice cube settings: Ensure that the ice maker is set to produce and dispense cubes properly. Navigate to the refrigerator's settings, usually found on the control panel or inside the fridge. Look for an option to select "cubed" ice instead of "crushed" ice.

2. Clear any blockages: Sometimes, ice can get stuck in the dispenser, causing it to dispense crushed ice instead of cubes. Open the ice dispenser compartment and inspect for any obstructions or ice buildup. Carefully remove any ice blockages and test the dispenser again.

3. Reset the ice maker: Occasionally, a simple reset can resolve the issue. Locate the reset button on your refrigerator's ice maker, usually located near the ice maker itself. Press and hold the reset button for approximately 10 seconds. This should reset the ice maker and allow it to dispense ice cubes if everything else is functioning properly.

If these steps don't resolve the issue, it's possible that there may be a more technical problem at hand, and it would be best to contact Samsung's customer support. They have trained technicians who can provide further assistance or guide you to an authorized service center in your area for repair.

I hope this is helpful? PLEASE "ACCEPT" and mark it "HELPFUL" to complement my little effort. Hope to bring you more detailed answers.

Helphero

Answer #2: Posted by SonuKumar on August 3rd, 2023 10:41 PM

SonuKumar

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May 9th, 2021

Points: 16,621,300

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There are a few reasons why your Samsung RF27T5201SR/AA may be dispensing crushed ice instead of cubed ice. Here are some possible causes and solutions:

The ice maker is not producing enough ice. This can be caused by a number of things, such as a low water level in the reservoir, a faulty ice maker, or a clogged ice maker produce.

The ice maker is set to dispense crushed ice. Make sure that the ice maker is set to dispense cubed ice.

There is a blockage in the ice dispenser chute. Check the ice dispenser chute for any blockages, such as ice cubes or ice build-up.

The ice dispenser is not properly aligned. Make sure that the ice dispenser is properly aligned.

If you have tried all of the above and the ice maker is still dispensing crushed ice, then you may need to contact Samsung customer support for assistance.

Here are some additional things you can try:

Check the water level in the reservoir. The water level should be at least halfway full for the ice maker to produce ice. If the water level is low, fill the reservoir with water.

Reset the ice maker. To reset the ice maker, unplug the refrigerator from the power outlet for 3 minutes. Then, plug the refrigerator back in and turn it on.

Clean the ice maker. The ice maker can become clogged with ice and debris over time. To clean the ice maker, remove the ice bin and the ice maker produce. Rinse the ice bin and the ice maker produce with warm water. Then, dry them thoroughly.

Replace the ice maker. If the ice maker is faulty, it will need to be replaced.

I hope this helps!

Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

Regards,
Sonu
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