Como Resetear El Samsung Mx-js9500 Samsung Giga Mx-js9500 Necesito

or

software update and check

https://www.manualslib.com/manual/1048552/Samsung-Mx-Js9500.html?page=29#manual

1. Soft Reset: A soft reset is a simple reboot of the device that can help fix minor issues. To perform a soft reset on the Samsung MX-JS9500, follow these steps:

• Press and hold the Power button on the device for about 10 seconds.
• Release the Power button and wait for the device to restart.

1. Hard Reset: A hard reset is a more drastic measure that erases all data and settings on the device, returning it to its factory defaults. To perform a hard reset on the Samsung MX-JS9500, follow these steps:

• Turn off the Samsung MX-JS9500
• Press and hold the Volume Up and the Power button at the same time.
• Release the buttons when the Samsung logo appears on the screen.
• Press the Volume Down button to navigate to the "wipe data/factory reset" option and select it by pressing the Power button.
• Press the Volume Down button to navigate to "yes" and select it by pressing the Power button.
• The device will now begin the factory reset process. Once it is complete, it will reboot itself.

Please note that a hard reset will erase all your personal data, music and settings, so make sure you have backed up all important information before proceeding.

Additionally, you can also check if there is a firmware update available for your device, usually this updates have the fix for some bugs and can improve the performance of your device.

It's also important to mention that if the problem persist after trying the above steps, it may be best to contact Samsung's customer support or a professional repair service.