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Samsung HW-J7500 Support Question

Samsung HW-J7500 Support Question

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Question posted by bcjohno on August 26th, 2019

No Sound From Subwoofer Samsung Soundbar Hwj 7500

The LED light on the subwoofer is constant blue (not blinking) but there is no sound from the subwoofer. I have the subwoofer volume set at + 6. Any suggestion

Current Answers

Answer #1: Posted by hzplj9 on August 29th, 2019 12:50 AM
This answer was accepted by the poster of the original question.
hzplj9

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June 25th, 2012

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Try relinking the subwoofer. This could be performed manually as well as automatically. It is referred to on page 17 of the user guide.

This is a link:

https://data2.manualslib.com/pdf5/110/10955/1095418-samsung/hwj7500.pdf?b7746d01fac1b83c1b87af14c197934d

Hope that helps.

Related Samsung HW-J7500 Manual Pages

User Manual - Page 1

HW-J7500 HW-J7501 Wireless Subwoofer (PS-WJ7500 / PS-WJ7501) User manual Curved Soundbar Imagine the possibilities Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com/register 'This Nanum Gothic Eco font is provided by NAVER'
User Manual - Page 2

...Easy connectivity and the absence of trailing wires between the Soundbar and TV allows you want , where you to sound from Dolby Laboratories. HDMI HDMI transmits digital video and audio... Laboratories. Simply access the Samsung Multiroom App to the Soundbar and enjoy music with Multiroom Link. The mobile app remotely controls volume and music on your system across multiple audio devices in...
User Manual - Page 5

... 32 TROUBLESHOOTING 32 Troubleshooting 11 INSTALLATION 11 Installing the Soundbar 11 Wall Mounting the Soundbar and a TV 14 Attaching the Soundbar to your TV's Stand 15 Installing the Soundbar as a Free-Standing Unit 16 Assembling the Clamp-Wire 16 Mounting the Cover-Feet (4 pieces) onto the Subwoofer 33 APPENDIX 33 Specifications Figures and illustrations in...
User Manual - Page 7

... While the unit is powered on this apparatus, unplug the power cord from the Soundbar, you want to enjoy sound only from the wall outlet and wipe the product using a soft, dry cloth. ...VOL. - / + Controls the volume level. Due to act as the (Mute) button. To cancel the (Mute) button setup, press the (Source) button for more than 3 seconds sets the button to aluminum being a ...
User Manual - Page 8

... not connect this unit or other foreign substances could enter the Adapter and cause the Adapter to your Soundbar to malfunction. 8 DESCRIPTIONS REAR / BOTTOM PANEL OPTICAL IN (D.IN) Connect to rest the AC/DC... DC 24V LABEL 5V 0.5A Wi-Fi SETUP SPK ADD Press this button to connect the Soundbar to a Samsung HUB. (not supplied) DC 24V (Power Supply In) Connect the DC power adaptor to ...
User Manual - Page 9

... turn the volume down to sync the audio with the push of sync with the audio, press the SOUND CONTROL button to 0 with the video. TRACK - If the Soundbar is a Samsung proprietary name....Bass volume from -3 to set the audio delay between 0 ms and 300 ms. In USB mode, TV mode, and BT mode, the Audio Sync function may be adjusted to adjust the sound for about 5 seconds to a setting ...
User Manual - Page 10

... SOUND STREAMING MUSIC Press STREAMING MUSIC button to listen to +6. To use the [,] buttons to adjust the Subwoofer volume ...volume level of the remote for over 5 seconds. SOUND Surr.Sound adds depth and spaciousness to fix it as it will go to the sound. DESCRIPTIONS Power Turns the Soundbar on the content you want to the next default station, cycling through the Surr.Sound settings...
User Manual - Page 11

... supplied accessories shown below. Place the Soundbar as shown in the illustration. 11 Please visit the home page of Samsung Electronics (www.Samsung.com) to see a detailed list of an incompatible TV. ENG INSTALLATION INSTALLING THE SOUNDBAR INSTALLATION WALL MOUNTING THE SOUNDBAR AND A TV ●● This Soundbar is included in the Samsung Mini Wall Mount kit. ●...
User Manual - Page 13

Fasten the Holder-Fix Mount to the Soundbar to fix the Soundbar to position the TV-Mount on the TV correctly. 7. To mount the Soundbar on a compatible Samsung TV, use the Guide on the wall. After attaching the TV-Mount, mount the TV on the TV to the TV-Mount. 13 Fasten the ...
User Manual - Page 14

.... 14 Tighten the screws firmly. Remove Holder-Support (2 pieces) from the Soundbar as shown in the illustration, ensuring that is lying on. Place the Soundbar as shown in the illustration. You can attach the Soundbar to your TV's stand if you have a Samsung TV that has a stand that none of the buttons touch the...
User Manual - Page 17

... between components are turned on. • When the subwoofer is completely connected, the blue LED Link Indicator on the remote control for 5 seconds. • The STANDBY indicator is turned off and the LINK indicator (Blue LED) blinks quickly. 3. Press the ID SET button on , please set the ID by selecting a Sound Effect. (See page 10) 17 To finalize the...
User Manual - Page 18

... wall is between the main unit and the wireless subwoofer, the system may vary depending on after the Link indicator (Blue LED) blinks for 30 seconds. ●● If you use a device that uses the same frequency (2.4GHz) as the Soundbar near the Soundbar, interference may cause some sound interruption. ●● The maximum transmission distance of the...
User Manual - Page 20

...Soundbar and a TV with a digital optical cable, you can enjoy TV sound through 4 above. 20 Press the Anynet+ button on the remote control to toggle the Auto Power Link function on and off. ●● Depending on the Sound tab. • Set... unit's top panel or the SOURCE button on the remote control to a Samsung TV that supports the TV SoundConnect function. Connect 1. POWER LINK ON -...
User Manual - Page 21

... (SoundShare) function before you begin. (For further information, refer to the TV's user manual.). ●● If your Samsung TV was released before 2014, check the SoundShare setting menu. ●● If the distance between the TV and Soundbar exceeds 32.8 ft, the connection may not be stable or the audio may stutter.
User Manual - Page 26

... in English. • If the Bluetooth device has failed to pair with high quality stereo sound, all without wires! FUNCTIONS BLUETOOTH You can connect a Bluetooth device to the Soundbar and enjoy music with the Soundbar, delete the previous "[Samsung] HW-Jxxxx" found by the Bluetooth device and have it will see BT READY on the...
User Manual - Page 27

... only the HF (Hands Free) function. ●● Once you have paired the Soundbar to a Bluetooth device, selecting "[Samsung] HW-Jxxxx" from the device's scanned devices list will automatically change the Soundbar to BT mode. ●● Available only if the Soundbar is listed among the Bluetooth device's paired devices. (The Bluetooth device and the...
User Manual - Page 28

... Wireless Router Requirements: 1. Smart Device: Android or iOS (App Control) INSTALLING THE SAMSUNG MULTIROOM APP To use the Soundbar with the Samsung Multiroom App, you connect the Soundbar to a smart device, your network, and the Internet. FUNCTIONS USING THE MULTIROOM APP The Samsung Multiroom app lets you must be connected to the router via a Wi...
User Manual - Page 29

...Samsung.com → Owners & Support → Manuals & Downloads → Product name search → HW-J7500 or HW-J7501 ●● For wired network connections, we recommend using CAT 7 cable. Follow the directions on the Soundbar...Fi. The Network Standby On is set to the Soundbar will appear in the smart device's searched devices list only when the Soundbar is displaying [BT READY] or...
User Manual - Page 32

...distance between -12, -6 to cancel the Mute function. ¼¼Adjust the Volume. Sound is not producing sound. • Your subwoofer may not be connected to the ¼¼Try to the unit. The ... is supported by some Samsung TVs released from 2012 on the subwoofer blinks and the subwoofer is not produced. • Is the Mute function on? • Is the volume set to minimum? ¼&#...
User Manual - Page 33

..., contact Samsung via Email (oss.request@samsung.com). ※ ※ -- -- APPENDIX SPECIFICATIONS APPENDIX ENG Model name HW-J7500 / HW-J7501 USB 5V / 0.5A Weight Main Unit 8.8 lbs Subwoofer (PS-.... -- Samsung Electronics Co., Ltd reserves the right to our website: www.samsung.com/recyclingdirect or call Samsung Product Support (1-800-726-7864) to your home at www.samsung.com, ...

Samsung Knowledge Base Results

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  • General Support
    ... The HDMI Input On My DLP TV Pass Digital 5.1 Surround Sound To The Digital Optical Audio Output? If you have selected any other audio and video source Digital Audio Output will not work and will be grayed out on your Home Theater System or Stereo. Related Article: The Audio On My DLP...
  • General Support
    ... you may be able to an HTS or stereo. Unsynchronized Sound And Video With Home Theater Systems or Stereo If the sound on your system is out of TVs or TVs not attached to adjust the Sound Delay so that the sound and picture are in synch. is set top box and the HTS or stereo. for both are...
  • How To Connect A Home Theater System (Analog) SAMSUNG
    ... this button to work. Consult your HTS owners manual to learn how to . HL-R4664W How To Connect A Home Theater System (Analog) Analog Stereo Cable Important: Samsung strongly recommends setting the Internal Mute to highlight the Sound menu, and then press [Enter]. Turn on for all of your HTS, all of the speakers may not...

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