I Have A Safelink Phone That Will Not Take A Charge. Could I Get A Replacement?

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Answer #1: Posted by TommyKervz on September 2nd, 2015 12:19 AM

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TommyKervz

Member since:
January 10th, 2013

Points: 17,776,803

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SAFELINK WIRELESS customers shall have up to one year from the activation date of their phone to return any defective phone to TracFone Wireless. TracFone Wireless will exchange a defective phone for a new or refurbished phone, at TracFone's discretion, during this period of time only pursuant to the terms of the Limited Warranty set forth below. For a defective phone replacement, call SAFELINK WIRELESS Technical Customer Care at 1-800-378-1684.
Read more here: https://www.safelinkwireless.com/safelink/terms_conditions

Hope that is helpful.
Kervz at www.satechhelp.co.za

Answer #2: Posted by MattSL on September 2nd, 2015 9:46 AM

MattSL

Member since:
May 16th, 2012

Points: 82,580

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Hi grey53lady! This is Matt of SafeLink Wireless. Yes, that is possible but we need to check your account first. Please send me an email at [email protected] so we can better assist you. You can also call our Customer Care Center at 611 from your SafeLink Phone (it's a FREE call) or 1-800-378-1684 (from a landline phone) for assistance. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you!