Question posted by heavl2689 on October 23rd, 2015
Will They Replace A Broken Phone With A Upgraded Phone?
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Current Answers
Answer #1: Posted by TechSupport101 on October 23rd, 2015 11:44 PM
TechSupport101
Member since:
May 24th, 2013 Points: 12,171,285
Member since:
May 24th, 2013 Points: 12,171,285
For a defective phone replacement, call SAFELINK WIRELESS Technical Customer Care at 1-800-378-1684. Lost or Stolen Phone Policy: For any lost or stolen SAFELINK WIRELESS phone, you may request and receive only one replacement phone per customer.
Source: https://www.safelinkwireless.com/safelink/terms_conditions
Answer #2: Posted by MattSL on October 24th, 2015 7:33 AM
MattSL
Member since:
May 16th, 2012 Points: 82,580
Member since:
May 16th, 2012 Points: 82,580
Hi heavl2689! I am Matt and I work with SafeLink. To address the question, please send me an email at [email protected] and we will resolve your problem right away. You can also call our Customer Care Center at 611 from your SafeLink Phone (it's a FREE call) or 1-800-378-1684 (from a landline phone) for assistance. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thanks.
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