Question posted by franniefoe43 on February 1st, 2015

How Can I Redo My Application I Submitted Incorrectly Today? Is There Anyway Tha

Hello,I want to know if there is anyway the application I submitted today can somehow be cancelled or sent to me to correct it.It was filled out too quickly and I did not understand one the questions. The question was regarding filling out the appication for a child or minor to receive the phone.The phone is for me,Francis Goode.My daughter who receives SNAP benefits and Medicaid is not a minor or my dependent. That info is on the application and it seems safelink is requesting her proof of that.The phone is for me to keep and use.She inadvertedly got a phone for herself without realizing the rules of only having one phone per household.My apologies for that.She has contacted the other company and had the other phone service cancelled.I need to keep this safelink phone being I am a senior citizen. Because of this mix-up my safelink monthly minutes had been cancelled and I was told to re-enroll for safelink and that I could keep the same phone number .During the application process,I got a messege saying safelink was aware that my daughter was receiving benefits and I thought I had to put that on the application.I realize now I problably did not have to since the phone is for me.I submitted the application and found out that there is a request for my daughter's benefits info.How can this situation be fixed.Please let me know asap.I really need this phone working again. Thank you.

Current Answers

Answer #1: Posted by MattSL on February 1st, 2015 3:33 PM
This answer was accepted by the poster of the original question.
MattSL

Member since:
May 16th, 2012

Points: 82,580
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Hi franniefoe43, this is Matt and I work for SafeLink. I can help you get this resolved right away. Please email us your contact information to [email protected] . Please include your name, contact number and your phone serial or cell phone number. Please copy and paste your comments from the blog and include it in your email. You can also call our Customer Care Center at 611 from your SafeLink Phone ( it's a FREE call) or 1-800-378-1684 (from landline phone) for assistance. Our representatived are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thanks.

Matt

SafeLink Wireless

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