Can't Call Home Number

I have a safe-link for (safety) go figure, I can not call my home #, hlp plz. Every time I dial my home phone number I am sent to a voice mailbox option that has more options than at&t or Verizon together. I have contacted both companies safelink and cable Co. and spent a total of more than 2 hours with support. This voicemail happens to start after the first ring and sometimes the ring is not even needed it happens automaticly. I should say also that I am never routed to my home phone. A solution would be greatly appreciated thank you .