Ricoh Aficio MP C5000 Support Question
Ricoh Aficio MP C5000 Support Question
Find answers below for this question about Ricoh Aficio MP C5000.Need a Ricoh Aficio MP C5000 manual? We have 3 online manuals for this item!
Question posted by drbaDerAdl on May 3rd, 2014
Ricoh Aficio Mp C6000 Won't Scan
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Current Answers
Answer #1: Posted by freginold on May 23rd, 2014 2:48 PM
freginold
Member since:
December 20th, 2011 Points: 23,254,985
Member since:
December 20th, 2011 Points: 23,254,985
Hi, there are many reasons why scanning to email may not work. If it's already been set up and it's suddenly not working, one of these problems may be the culprit:
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
If scanning to email was never fully set up, you can find detailed instructions for setting it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
If you need to specify a sender, here are two articles that will help you do that:
- How to register an email address as a sender on a Ricoh Aficio MP series copier
- How to specify a default sender on a Ricoh Aficio MP series copier
Related Ricoh Aficio MP C5000 Manual Pages
Quick Start Guide - Page 1
www.ricoh-usa.com
Ricoh Product Line Segment 2 thru 6
MP/5000/5001, MP C5000/C6000/C6501, MP7000/8000, MP6001/7001, MP8001/9001, MP907EX
This guide is not intended to replace your users manual, features and options will vary by machine type, model and finisher type installed.
Quick Start Guide - Page 3
Printing a Document
Open your document to Print Select [File>Print) Select the Ricoh Print driver Enter desired number of copiers Press [OK]
To add any finishing options to the document
Press [Properties]
At [Duplex] Select [Top to Top] ...
Quick Start Guide - Page 6
Printing To Document Server
Open your document to Print
Select [File>Print]
Select the Ricoh Print driver Press [Properties] At [Job Type] open the drop down window
and choose [Document Server] Press [OK] Press [Details] Enter user Information:
User ID (if applicable) or leave blank File Name Password (if applicable) User Name Press [OK] repeatedly to print
Quick Start Guide - Page 9
... print the document. Large & Small
Open the document Press File >print Select the Ricoh Print Driver (PCL5e/PCL6) Press Properties At Page Set up Tab Select Duplex>booklet ... (copier cannot staple a booklet document in portrait mode) Open the document Press File >print Select the Ricoh Print Driver (PCL5e/PCL6) Press Properties At Page Set up Tab Select Duplex>booklet Select Staple>2 at center...
Quick Start Guide - Page 10
Place the documents to be scanned in the Document Feeder or on the Platen Glass and Select the appropriate options for your Documents where necessary. Scanning Documents
From Copier Panel, Select Scanner -
Quick Start Guide - Page 11
... & signature.
Set sender from list of registered users.
* JPEG scanning in the document server. Set file types between email and folder scan destinations.
Add email message. Preview scan before sending. Set up notification when your email is opened.
Add subject heading. Set resolution, scan size & scan type.
Groups and
individual addresses can be programmed. Add...
Quick Start Guide - Page 12
Select [E-mail] or [Folder] Tab 3. Your display may vary depending on Glass 5. Select destination [email address or folder location
4. Press [Start]
(Note: Screenshots are provided for reference purposes only. At copier Screen Press [Scanner]
2. Place Originals in Feeder or on your operating system and device.) Basic Scanning
1.
Quick Start Guide - Page 13
Scanning Options for reference purposes only. Your display may vary depending on your operating system and device.)
Drop Out Color From Documents
Select Document Types
Check file status.
(Note: Screenshots are provided for Documents
Preview scan before sending.
Quick Start Guide - Page 18
... Installing the LAN fax driver for errors only or off. Confirmations can send single document to select 2 sided when originals are 2 sided and copier
Will scan and send both sides. Use The Original Feed type to one or more users simultaneously.
Troubleshooting Guide - Page 2
Trouble Shooting
• Maintenance
- Replacing Toner - Clearing Paper Jams - Loading Paper - Cleaning Glass Platen and Lid
Ricoh MP2800/3300/4000/5000 Ricoh MPC2851/3351/4000/4001 Ricoh MP 5000/5001/6000/7000/8000 Ricoh MP 6001/7001/8001/9001 Ricoh MP C6000/6501/7500/7501 Replacing Staples -
Troubleshooting Guide - Page 17
Clearing Jams MP 3300, 2800, 2500, 2851, 3351, 3500 4000, 4001, 4500, 5000, 5001
User Guide - Page 2
See page 2 for easy viewing. Understanding Your Ricoh Control Panel
To access system administrator tools and counter information
Clears screen to default settings
The program button allows you to store
frequently used job ...
User Guide - Page 14
... duplicate images
Copy Quality - used for hole-punching, stapling or binding
Stamps -
used to adjust contrast and image background erase color, change or adjust color
Scan Position -
used to move margins for background numbering, page numbering, watermarks, date stamping
Erase -
used for moving copy image up or down on page
Margin...
User Guide - Page 22
... and them press [Start] Repeat as necessary until desired placement is made. Use directional arrows to move image on both sides of a page. Edit/Stamp [Scan Position]
Allows users to adjust image (books) being copied on Glass Press [Start] Review output but do not move image Press [Edit/Stamp] Press...
User Guide - Page 40
Document Server Usage
Documents may be scanned or Printed to Document Server for: -Confidential Printing -Print and Hold -Sample Printing -Forms printing -File Merge (different types) -Electronic Distribution -HIPPA Compliancy -Label Printing -Cost Savings
User Guide - Page 41
List view
Document Server Displays
Preview document
Search by user name Search by file name Displays scan options
Details Preview File Management Delete File Print Specified Page
To Printing Screen
Edit user & file Info
Print one or multiple pages of a stored document
Displays printing options of a stored file
User Guide - Page 42
... entry Press [Start] Document is stored
Continue the above process for your name or select from list - Scan a Job To Document Server
Place document in Document Server. You can also view documents in the thumbnail view... stored in feeder or on the glass
Press [Document Server] Press [Scan Original] Select any appropriate document options
Touch [User Name] enter your document if required -
User Guide - Page 46
Printing a Document
Open your document to Print Select [File>Print] Select the Ricoh Print driver Enter desired number of copiers Press [OK]
To add any finishing options to the document Open your document to Print
Select [File>Print)
Select the Ricoh Print driver [Staple, hole punch or duplex] Press [Properties] Select the desired finishing option Press [OK] repeatedly to print
User Guide - Page 47
Printing To Document Server
Open your document to Print
Select [File>Print]
Select the Ricoh Print driver Press [Properties] At [Job Type] open the drop down window
and choose [Document Server] Press [OK] Press [Details] Enter user Information:
User ID (if applicable) or leave blank File Name Password (if applicable) User Name Press [OK] repeatedly to print
User Guide - Page 60
...directly to an administrator's email • address or folder, or you can program the Aficio MP 6001/MP 7001/MP 8001/MP 9001 Series to forward faxes • from the desktop can receive fax documents anywhere,.... Cover sheets can be edited and saved to users' PCs as a TIFF file directly to Ricoh's, as the primary task of manually • re-entering address book entries is now automated. ...
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