Ricoh Aficio MP C5000 Support Question
Ricoh Aficio MP C5000 Support Question
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Question posted by nwrivasj on April 11th, 2014
Aficio Mp 6001 Will Not Send Scanned Items To Email
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Current Answers
Answer #1: Posted by freginold on May 23rd, 2014 3:02 PM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
Hi, there are many reasons why scanning to email may not work. If it's already been set up and it's suddenly not working, one of these problems may be the culprit:
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
If scanning to email was never fully set up, you can find detailed instructions for setting it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
If you need to specify a sender, here are two articles that will help you do that:
- How to register an email address as a sender on a Ricoh Aficio MP series copier
- How to specify a default sender on a Ricoh Aficio MP series copier
Related Ricoh Aficio MP C5000 Manual Pages
Quick Start Guide - Page 1
www.ricoh-usa.com
Ricoh Product Line Segment 2 thru 6
MP/5000/5001, MP C5000/C6000/C6501, MP7000/8000, MP6001/7001, MP8001/9001, MP907EX
This guide is not intended to replace your users manual, features and options will vary by machine type, model and finisher type installed.
Quick Start Guide - Page 4
... job so that output settings can be checked for accuracy prior to the document server for storage and printing at the control panel. Document Server: Sends files directly to printing the entire job. Additional Print Output Options
Besides printing a job directly to enter a password. Does not require the user to the...
Quick Start Guide - Page 5
Printer Properties
Job Type
Locked Print: Temporarily holds print jobs in the memory until selected. Document Server: Sends files directly to the document server for accuracy prior to Hold Print, except files are automatically deleted from the system HDD after printing. Hold Print: ...
Quick Start Guide - Page 10
Place the documents to be scanned in the Document Feeder or on the Platen Glass and Select the appropriate options for your Documents where necessary. Scanning Documents
From Copier Panel, Select Scanner -
Quick Start Guide - Page 11
.... One or two sided original. Set file types between email and folder scan destinations. Groups and
individual addresses can be programmed.
encryption & signature. Preview scan before sending.
Set up notification when your email is opened.
Set sender from list of registered users.
* JPEG scanning in the document server. Scanner Display Panel Options
Check file status.
Add...
Quick Start Guide - Page 12
At copier Screen Press [Scanner]
2. Press [Start]
(Note: Screenshots are provided for reference purposes only. Place Originals in Feeder or on your operating system and device.) Select destination [email address or folder location
4. Basic Scanning
1. Your display may vary depending on Glass 5. Select [E-mail] or [Folder] Tab 3.
Quick Start Guide - Page 13
Drop Out Color From Documents
Select Document Types
Check file status.
(Note: Screenshots are provided for Documents
Preview scan before sending. Your display may vary depending on your operating system and device.) Scanning Options for reference purposes only.
Quick Start Guide - Page 18
... document to select 2 sided when originals are 2 sided and copier
Will scan and send both sides. Select Stored Fax Destination(s) or enter a New Destination using the Numeric Key Pad on Right Side of Installing the LAN fax driver for ...
Quick Start Guide - Page 19
... fax.
7. Press [Attach Cover] to add a fax cover to the document, you can select more than one destination to confirm Recipient's destination. Press [Send] or [Print] Open the document you were manually dialing the number at a Fax Machine or select from [Address Book], if the number is already pre-...
Troubleshooting Guide - Page 2
Replacing Staples - Clearing Paper Jams - Cleaning Glass Platen and Lid
Ricoh MP2800/3300/4000/5000 Ricoh MPC2851/3351/4000/4001 Ricoh MP 5000/5001/6000/7000/8000 Ricoh MP 6001/7001/8001/9001 Ricoh MP C6000/6501/7500/7501 Replacing Toner - Loading Paper - Trouble Shooting
• Maintenance
-
Troubleshooting Guide - Page 17
Clearing Jams MP 3300, 2800, 2500, 2851, 3351, 3500 4000, 4001, 4500, 5000, 5001
Troubleshooting Guide - Page 21
... Register
Complete the two page
Registration Form
Verify your information is accurate on the Summary Page before submitting
Submit when correct
You will receive confirming email showing IKON has received your application
Order supplies on line Place Service Calls on Line Submit Meter reads on line Service Calls -
User Guide - Page 14
... and hard drive installed
Edit Color -
used to move margins for background numbering, page numbering, watermarks, date stamping
Erase -
erase color, change or adjust color
Scan Position - used for moving copy image up or down on page
Margin Adjustments - used to adjust contrast and image background
used for hole-punching, stapling...
User Guide - Page 22
... made. Place image on Glass Press [Start] Review output but do not move image Press [Edit/Stamp] Press [Scan Position] Using directional arrows, move the image in the Desired Direction. Edit/Stamp [Scan Position]
Allows users to move image on both sides of a page. users can elect to adjust image (books) being...
User Guide - Page 40
Document Server Usage
Documents may be scanned or Printed to Document Server for: -Confidential Printing -Print and Hold -Sample Printing -Forms printing -File Merge (different types) -Electronic Distribution -HIPPA Compliancy -Label Printing -Cost Savings
User Guide - Page 41
List view
Document Server Displays
Preview document
Search by user name Search by file name Displays scan options
Details Preview File Management Delete File Print Specified Page
To Printing Screen
Edit user & file Info
Print one or multiple pages of a stored document
Displays printing options of a stored file
User Guide - Page 42
Scan a Job To Document Server
Place document in Document Server. optional
Touch [File Name] delete the default name and... additional document you wish to see the first page of documents stored in feeder or on the glass
Press [Document Server] Press [Scan Original] Select any appropriate document options
Touch [User Name] enter your document if required - You can also view documents in the ...
User Guide - Page 52
Preview scan before sending.
Add email message.
Set sender from list of registered users.
* JPEG scanning in the document server. Add security features to switch between multi and single page PDF, TIFF
and JPEG*
Select file stored in single page mode only.
One or two sided original. encryption & signature.
For manual email entry
Program email destinations into...
User Guide - Page 59
...
Use to Store a FAX Destination
Users can print automatically, selectively,
for faxing documents from the desktop with fax Covers and other options. Confirmations can send single document to select 2 sided when originals are 2 sided and copier
Will scan and send both sides. Use The Original Feed type to one or more users simultaneously.
User Guide - Page 60
...; Wireless Faxing: If the Aficio MP 6001/MP 7001/MP 8001/MP 9001 Series is connected to the network via the • Wireless LAN option, faxing from the desktop can still be performed. • ■ Fax Forwarding via Email: In addition to the inbound paperless fax to SAF/HDD, the Aficio MP 6001/MP 7001/ • MP 8001/MP 9001 Series' have the...
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