Ricoh Aficio MP 3351 Support Question
Ricoh Aficio MP 3351 Support Question
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Question posted by charlesedema on September 19th, 2013
Scan-to-folder Settings
I have successfully configured other PCs for scan-to-folder in Windows XP but three other PCs have failed. Connection test shows the following: "Connection to PC has failed. Check settings". i checked firewall settings, shared folder settings, networking settings, computer name etc and do not find any difference. What next i can i check?
Current Answers
Answer #1: Posted by freginold on September 19th, 2013 8:57 AM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
Hi, it sounds like you've already checked a lot! Just to be clear, this copier can scan to other computers but not to these three XP computers, right? If that's the case, here are some other things you can check (hopefully one of them is the culprit):
- Router firewalls. You said you checked firewalls -- I don't know if you checked your router firewalls (if your router has a firewall). It may be blocking port 137, 138, and/or 139. If the three PCs that can't connect are on their own network segment, that may be the cause of the failure.
- WINS settings. On the PCs that can't connect, go into TCP/IP properties for the network connection, select the Advanced button and go to the WINS tab. Make sure either the first or second option (Default or Enable NetBIOS over TCP/IP) is selected.
- Try using the PC's IP address instead of host name to set up the connection. If that works, there is a problem resolving the name somewhere, but at least you can set up scanning in the mean time.
- If the scan folder you created is on the desktop, move it to another location (such as the root area of the C: drive). Sometimes shared folders on the desktop create weird issues.
Hope that helps! If none of those fixes resolves the issue, post here again and we'll go from there. Thanks for using HelpOwl!
- Router firewalls. You said you checked firewalls -- I don't know if you checked your router firewalls (if your router has a firewall). It may be blocking port 137, 138, and/or 139. If the three PCs that can't connect are on their own network segment, that may be the cause of the failure.
- WINS settings. On the PCs that can't connect, go into TCP/IP properties for the network connection, select the Advanced button and go to the WINS tab. Make sure either the first or second option (Default or Enable NetBIOS over TCP/IP) is selected.
- Try using the PC's IP address instead of host name to set up the connection. If that works, there is a problem resolving the name somewhere, but at least you can set up scanning in the mean time.
- If the scan folder you created is on the desktop, move it to another location (such as the root area of the C: drive). Sometimes shared folders on the desktop create weird issues.
Hope that helps! If none of those fixes resolves the issue, post here again and we'll go from there. Thanks for using HelpOwl!
Related Ricoh Aficio MP 3351 Manual Pages
Quick Reference Guide - Page 1
.../2550
2800/2851
MP 3300/3351
MP 4000/4001/4501
MP 5000/5001
Color Multifunction
MP C2000/C2550 MP C2800/ MP C3000/C3001 MP C3500/C4500
MP C5000/C5501
This guide is intended as a reference document and is not intended to your Owners Manual for precise instructions for your particular model and configuration! Please refer to replace the Users Manual supplied...
Quick Reference Guide - Page 7
...
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Same as sets in a multi-page original.
ROTATE SORT- Use Rotate Sort when your machine does not have one paper tray ... with 8.5x11 paper in landscape orientation and the other tray loaded with the device the machine will output the document in the document feeder and requiring the same copy number ...
Quick Reference Guide - Page 24
...Flap down, "Face Up," Short Edge Feed, "Put in Long Ways" 4. Set up Paper tray 2 with 4/8 " x 9)2 " size envelope 2. Press Enter 6. ...Settings, Tray Paper Settings, Tray Paper Size "Tray 2" 3. Camrrlir IticatirIg
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D OrV-frerillgulf D (rfalcaalmile Printing an Envelope
Printing an Envelope Note: This job is only available on the Ricoh Aficio MP 2851/MP 3351...
Quick Reference Guide - Page 38
...
Subject
Security
Sender Name Recept. iflIci
*AK ra, CSWi Ma • I canned Files Status Check Modes
Set resolution, scan size & scan type. Add subject heading.
LOriginal Feed Type Cirla
ICE
ICE
FFICE FICE
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1/2
Set file types between email and folder scan destinations.
Add security features to switch between multi and
Send File Type / Name
C000083
(00011...
Quick Reference Guide - Page 39
... iCh)mmlitkl
ext Stored File_
Text
Soiect
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Sender Na-ne _ Receet. Press [Start]
Scan Settings
HORDE-
-- Select [E-mail] or [Folder] Tab 3.
iedFilms Staab
Search Dest,
Preview
Check
•
ro
E-mail Address: 0
Scan Settings
Reg.
Basic Scanning
1. thrlieigt I in
_
Clem INes Program Initriupt FGain
eve (-27) ,0ro Encrgy
we, Start Simplified Display...
Security Target - Page 1
... I Security Target are reprinted with DataOverwriteSecurity Unit Type I
Security Target
Author : RICOH COMPANY, LTD.
Aficio MP 2851/3351 series with written permission from IEEE, 445 Hoes Lane, Piscataway, New Jersey 08855, from IEEE 2600.1, Protection Profile for Hardcopy Devices, Operational Environment A, Copyright © 2009 IEEE. Copyright (c) 2011 RICOH COMPANY, LTD. All rights...
Security Target - Page 7
Title
: Aficio MP 2851/3351 series with DataOverwriteSecurity Unit Type I
Security Target
Version
: 1.00
Date
: 2011-03-10
Author
: RICOH COMPANY, LTD.
1.2 TOE Reference
This TOE is identified by the following are the identification information of this ST. MFP versions consist of the TOE. Table 1 shows the identification information of software and hardware versions. All rights...
Security Target - Page 8
... This TOE is a digital multi function product (hereafter "MFP"), which is an IT device that inputs, stores, and outputs documents.
1.3.2 TOE Usage The operational environment of the TOE...Erase Opt
1.01m
- Name s Rex-Rotary MP 3351, infotec MP 2851, infotec MP 3351
FCU Name Security Card name HDD Encryption Unit name
Fax Option Type 3351 DataOverwriteSecurity Unit Type I HDD Encryption Unit Type...
Security Target - Page 13
... insert the SD Card into the SD Card Slot during installation.
1.4.2 Guidance Documents
The following sets of the document sets are available for Product
- 9228/9233 MP 2851/3351 LD528/LD533 Aficio MP 2851/3351 Operating Instructions About This Machine
- 9228/9233 MP 2851/3351 LD528/LD533 Aficio MP 2851/3351 Operating Instructions Troubleshooting
- Details of user guidance documents are as...
Security Target - Page 14
... Guide - Manuals for Aficio MP 2851/Aficio MP
3351 - Safety Information for This Machine - Notes for Users D092-7905 - Quick Reference Copy Guide - Quick Reference Fax Guide - FCU Security Card
HDD Encryption Unit
Page 13 of This Machine - Notes for Users D085-7896A - To Users of 87
9228/9233 MP 2851/3351 LD528/LD533 Aficio MP 2851/3351 - Help(83NHAQENZ...
Security Target - Page 15
... for English Version-3
TOE Components MFP
Guidance Documents for Administrators Security Reference MP 2851/3351 Aficio MP 2851/3351 - Manuals for Users D060-7781 - Quick Reference Scanner Guide - Notes for Administrators Security Reference Supplement 9228/9233 MP 2851/3351 LD528/LD533 Aficio MP 2851/3351 - Notes for Users D092-7906 - Notes for Users G189-6786 - Operating Instructions...
Security Target - Page 16
... Users
-
[English version-4]
Table 5 : Guidance for English Version-4
TOE Components MFP
Guidance Documents for Administrators Security Reference Supplement 9228/9233 MP 2851/3351 LD528/LD533 Aficio MP 2851/3351 - MP 2851/MP 3351 MP 2851/MP 3351 Aficio MP 2851/3351
Copyright (c) 2011 RICOH COMPANY, LTD. Manuals for Product
- Notes for Users D092-7906 - Notes for Users G189-6786 - VM card...
Security Target - Page 17
... Functions - VM Card Manuals - All rights reserved. Notes for Administrators Security Reference Supplement 9228/9233 MP 2851/3351 LD528/LD533 Aficio MP 2851/3351 - Manuals for Users D085-7899 - Notes for Administrators MP 2851/3351 Aficio MP 2851/3351 - Quick Reference FAX Guide
- Manuals DataOverwriteSecurity Unit Type H/I - Quick Reference Scanner Guide - Copyright (c) 2011 RICOH...
Security Target - Page 18
... Authorised to the MFP administrator who has all management privileges (Table 7). The following table (Table 6) shows the definitions. The "MFP administrator" in this ST refers to specify MFP device behaviour (network behaviours excluded). This privilege allows configuration of network settings. Copyright (c) 2011 RICOH COMPANY, LTD. According to its roles, the administrator can...
Security Target - Page 20
...to scan paper documents and print scanned image data according to the specified number of 87
- Copy Function
The Copy Function is described as follows:
Page 19 of copies, magnification, and custom settings....(c) 2011 RICOH COMPANY, LTD. Fax Function
The Fax Function is to external fax devices.
Fax Data Storage Function
Normal users can use this function are stored using Scanner...
Security Target - Page 21
...documents can send scanner user documents to scan paper documents. Fax transmission is to ...documents. Normal users operate this function following the procedures that secure communication
with the...client computer. If the MFP administrator sets the Service Mode Lock Function to...Panel.
- Fax Reception Function
A function to the folder.
- From a Web browser, normal users can ...
Security Target - Page 26
..., and encryption setting (S/MIME setting). S/MIME protects...following : - IPSec protects the communication for each normal user.
A function to send documents by e-mail from the TOE via networks to folders: scanned documents using Scanner Function and Fax Function, and scanned and stored documents using Scanner Function and Fax Function. Also, this function include: scanned...
Security Target - Page 33
... the security policies and procedures of their organisation and are competent to correctly configure and operate the TOE in accordance with a login user name shall be authorised...
Only users with the guidance document following those policies and procedures. Copyright (c) 2011 RICOH COMPANY, LTD. P.STORAGE.ENCRYPTION
Encryption of storage devices
The TOE shall encrypt the stored data...
Security Target - Page 70
... the audit logs that can be auditable, with the identification information of storage devices O.AUDIT.LOGGED is required to external interfaces.
By satisfying FTP_TST.1, which are ... Page 69 of 87
(3) Restricted forwarding of data to implement the following countermeasures. (1) Self-check FPT_TST.1 checks if the MFP Control Software and FCU Control Software are verified softwareat...
Security Target - Page 86
... of that normal user's destination folder for folder transmission by MFP
administrator
FMT_SMR.1 (Security roles)
The TOE binds the successfully identified and authenticated users with the...administrator
-
Query of login user name of users for folder transmission
An MFP administrator is allowed the following operations:
-
Query of MFP administrator
-
All rights ...
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