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Rheem RTE 18 Series Support Question

Rheem RTE 18 Series Support Question

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Question posted by Lennypazz on September 7th, 2012

I Have An Rte18 Heater That Will Not Heat.

The standby mode light stays green, the active lights never come on.  Both 240v circuits are ok. The thermostats have power through them. I cycledpowder.  No help. 

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Related Rheem RTE 18 Series Manual Pages

Brochure - Page 1

RHEEM TANKLESS ELECTRIC Hot Water Faster! Tankless Electric Water Heaters from Rheem
Brochure - Page 2

fits almost a­ nywhere • Continuous hot water on demand • Industry leading low-flow a­ ctivation • Power and external temperature controls • L ED's indicate active element and standby mode • 1/2-Inch water connections • Rugged brass/copper heat e­ xchanger • E asy Installation Applications RESIDENTIAL • Bathroom sinks &#...
Brochure - Page 3

... your area. min Electrical Specifications REcommended MAX POWER AWG Model Kw VOLTS BREAKER Size (AMP) WIRE RTE 3 3 120 30 29 10 RTE 7 7 240 30 29 10 RTE 9 9 240 40 38 8 RTE 13 13 240 60 54 6 RTE 18 18 240 (2) 40 75 (2) 8 RTE 27 27 240 (2) 60 112 (2) 6 Please select the coldest water temperature expected for your customer 1 Choose your...
Brochure - Page 4

Rheem Water Heating and Heating & Cooling Products 101 Bell Road • Montgomery, AL 36117-4305 1-866-720-2076 • www.rheem.com Rheem Canada Ltd./Ltée • Water Heater Division 125 Edgeware Road, Unit 1, Brampton, Ontario L6Y 0P5 Printed in U.S.A. 07/11 WP 102-70 REV. 4 from Rheem For more information, call 1-866-720-...
Specifications - Page 1

fits almost anywhere • Continuous hot water on demand • Industry leading low-flow activation • External temperature control • LED's indicate active element and standby mode • 1/2-Inch water connections • Rugged brass/copper heat exchanger RTE 9 RTE 13 Applications • Homes • Apartments • Condos • Hospitals • Hotels • Boats ...
Specifications - Page 2

... Canada Ltd./Ltée • Water Heater Division 125 Edgeware Road, Unit 1, Brampton, Ontario L6Y 0P5 Printed in U.S.A. 02/11 WP Form No. WEIGHT 6 6 8 8 12 12 ELECTRICAL SPECIFICATIONS MODEL KW VOLTS RTE 3 3.2 110 RTE 7 7 240 RTE 9 9 240 RTE 13 13 240 RTE 18 18 240 RTE 27 27 240 REQ. TEMPERATURE RISE CHART (F°) ACTIVATION FLOW AND FLOW RATES BY MODEL...
Use and Care Manual - Page 1

... be directed to the seller from whom it , seek professional advice. The purpose of this manual is twofold: one, to the State of the water heater. indication of Important Safety Information! ! California Proposition 65 Warning: This product contains chemicals known to provide the installer with UL 499. and two, for the ...
Use and Care Manual - Page 2

... Call For Service 14 If You Need Service . . . . 16 2 FOR YOUR RECORDS Write the model and serial numbers here: # # You can find many helpful hints on your water heater. A potentially hazardous situation that could result in the Before You Call For Service section. READ THIS MANUAL Inside you may result in minor or...
Use and Care Manual - Page 3

... setting of water heater's thermostat. Water temperatures above may require a 120°F or lower thermostat setting to be used for Hot Water SCALDS. 3 The temperature of the water in the heater is also located on the front of use water temperature by the electronic control on the water heater near the thermostat access panel. Feel water before the water heater was set...
Use and Care Manual - Page 4

...or explosion, electric shock, or to shut off if necessary. Turn off the circuit breaker if the water heater has been subjected to overheating, fire, flood, physical damage or if the ECO..., and get help from : Office of a capacity greater than 52 gallons, consult the local building jurisdiction for its intended purpose as described in this water heater. For residential water heaters up to read...
Use and Care Manual - Page 5

... water heater must be certain the power supply corresponds to the area of the National Electrical Code. Check the markings on the rating plate of the water heater to be installed in accordance with these instructions, local codes, utility codes, utility company requirements or, in the absence of local codes, the latest edition of greatest heated water...
Use and Care Manual - Page 6

.... Turn on hot water tap and check that the red "Activation" lights come on . 10. Electrical connections may be done by a qualified electrician to avoid electrical problems.) 9. Once the electrical connection is complete, turn on breaker and verify the green "Stand-By" light is on . 12. Set the temperature knob to the existing water heater. (If this is...
Use and Care Manual - Page 7

... use only the brackets and screws that are provided in a frost free area. If frost may result. 1. Install the tankless water heater as close as possible to the hot water draw-off point, for servicing. Electric shock may occur, remove the unit before freezing temperatures set in a plastic bag. BACK PANEL UPPER MOUNT...
Use and Care Manual - Page 8

NOTICE: Excessive heat from soldering on the left side of unit. 6. When all plumbing work must comply with a Pressure and Temperature Relief Valve (PTRV). Do not use a different type of the unit, hot water connection (outlet) is on copper pipes near the tankless water heater may cause damage. 5. Tankless water heaters are designed exclusively for required breaker...
Use and Care Manual - Page 9

..., open the shut-off valve in serious injury or death. 9 The water heater warranty does not cover damage or failure resulting from the hot water faucet(s) indicates a full water heater. ! The branch circuit wiring should be connected to local codes or latest edition of water from operation with fittings approved for the purpose. Non-metallic sheathed cable...
Use and Care Manual - Page 10

...with water heater rating plate. ❑ Branch circuit wire and fusing or circuit breaker of proper size. ❑ Electrical connections tight and unit properly grounded. D. Wiring ❑ Power Supply voltage agrees with water. Do Not turn on water heater if cold water supply shut-off power to water heater if it has been subjected to service heater. Water Supply ❑ Water heater...
Use and Care Manual - Page 11

...(s). Contact a licensed plumber or the local plumbing authority for Operation ! Temperature Adjustment When "Standby Mode" is illuminated, the unit is too low, increase temperature setting on heater thermostat. ! Operating the water heater. If temperature is not active and the elements are available. Be sure to prevent contact with small children, disabled, or elderly...
Use and Care Manual - Page 12

... 10 seconds Less than 5 seconds Less than 3 seconds About 11/2 seconds About 1 second Normal Maintenance Tankless water heaters are designed for a very long service life. Routine Preventative Maintenance Properly maintained, your water heater will vary with water quality and use. However, to periodically remove scale and dirt that a routine preventive maintenance program be established and...
Use and Care Manual - Page 14

... the water heater be off. ● Make sure electric supply to call for service. Electric service to qualified service personnel. 14 Cold water inlet ● This is blown or a circuit breaker tripped. ● Replace fuse or reset circuit breaker. colder during the winter months. Review the chart on this manual. section of electrical wiring, thermostats, heating elements...
Use and Care Manual - Page 16

... the firm has moved, or is unavailable, refer to your installer, plumbing contractor or previously agreed upon service agency. Model and serial number of the water heater as you can best describe them. Name and address of installer and any service agency who have any service work was performed. e. Should you should...

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