Question posted by roles5 on June 29th, 2013
Made 6 Attempts To Return The Bachelorette Movie At Two Different Redbox.
6/28/13 rented Bachelorette movie from Adams Street, Mankato, MN Holiday Station location. Within last hour today on 6/29/13 attempted 6 times to return the move at the Holiday Station and also at the Walmart in Mankato. Was unable to do so and "error" message came up. Used correct return with red side facing me and arrow pointing to the DVD slit and slid it in. Failed all 6 times. I don't want a late charge. I wiped off cover and it still didn't work. took movie out and put it back in , check cover for tight closure, etc. Never had this happen before. We rent movies a lot so we're very aware of the rent and return process.
Current Answers
Answer #1: Posted by redboxcare on June 30th, 2013 9:03 PM
Sorry to hear of the trouble returning! It sounds like there was a functionality issue with your local box. If you email [email protected], we'll make sure you're refunded for the additional nights.
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