Question posted by prolyn48 on April 6th, 2011
I Got A Cd Set I Did Not Order With A 'free Gift' -no Bill. Do I Return Or Keep?
I did contact Cust. Svc. through a website search--the ReadersDigestStores website was not available. The people were nice and helpful and answered my question, but there should have been a phone number on the package so I didn't have to go through all this to get it.
Current Answers
Answer #1: Posted by SylvieRD on April 11th, 2011 9:33 AM
SylvieRD
Member since:
October 18th, 2010 Points: 169,360
Member since:
October 18th, 2010 Points: 169,360
My name is Sylvie. I work for Reader’s Digest in Customer Care and I just came across your post.
I’m sorry that you received a product you did not wish to purchase.
Please know we mailed you these CDs because our records indicated that you had accepted our offer for them. We apologize for any inconvenience this matter may have caused. We sincerely hope this situation has been resolved to your satisfaction as we truly value our customers and work hard to keep their trust.
Should you need anything further from us, please do not hesitate to call us at 1-800-308-9281 or to email us at [email protected].
Sylvie Robert
E-Care Coordinator
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