Fraud

Someone has hacked into my account and is using it to buy things like gems. I took action on this on June 8th and this is when I was told about the hacker. My money was refunded and they said they cancelled my bankcard from being used again and I should get a new card.However when I checked my bank account today another 74.43 was taken form it from Pogo. The first time was May29th for 75.57 then it was reversed o June 8th.I had called pogo before then and was told they could not reverse the money but would give me 2000 more gems which I ever received. So when I spoke to someone again they reversed the money. I want my money back this time too The amount again is 74.43 on June 15th.I have been with Pogo now for over 14 years. You can look at my account and you will see I do not buy a lot of things and I have a good standing.Thank you for this help. I expect to hear from you ASAP.

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by freginold on June 15th, 2015 11:45 AM

freginold

Member since:
December 20th, 2011

Points: 23,253,895

100
points

Hello, HelpOwl is a completely different website, so unfortunately we have no way to access your account. You would need to contact Pogo directly. According to GetHuman.com, you can reach their customer service department at 866-543-5435.

---------------------
If this answer helped you to solve your problem, please let us know by clicking on the "Helpful" icon below. If your question wasn't answered to your satisfaction, feel free to resubmit your question, with as much information as possible so that we can provide a more complete solution. Thank you for using HelpOwl!