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Plantronics M20 Support Question

Plantronics M20 Support Question

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Question posted by Anonymous-74407 on September 13th, 2012

Plt M20

Can't hear on Bluetooth it's saying it's connected but unable to hear

Current Answers

Answer #1: Posted by HeadsetsDirect on September 13th, 2012 11:26 AM
This answer was accepted by the poster of the original question.
HeadsetsDirect

Member since:
June 26th, 2011

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It sounds like the wireless link between the phone and headset has been compromised. Remember that newer phones are like small computers, so they may become corrupt over time and you may need to reset them every so often. If possible, without voiding your phone's warranty, simply turn the phone off, remove the battery for a few seconds, then reconnect the battery and turn it back on again. Purge from the phone any pairing information for your Bluetooth headset and pair it again to your phone, following carefully the instructions from the user guide.


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Related Plantronics M20 Manual Pages

User Manual - Page 1

LEARN MORE M20™ and M50™
User Manual - Page 2

...hour before first use 2 hours (100% charge) • Do not use headset while charging VOLUME BUTTONS • Volume presets (1 tap per level change) LED •... Initiate phone's voice-dialing (2-second press until tone is heard) • Reconnect lost Bluetooth connection (1 tap if the headset doesn't automatically reconnect) • Activate pairing mode after initial set up (press until ...
User Manual - Page 3

..., then get phone to add / search / discover new Bluetooth devices. Activate the Bluetooth feature on screen. Some phones also ask to indicate pairing mode. READY 2. CONNECT First Time, Right Out of the Box: Turn on headset. Headset LED will stop flashing red/ blue once successfully paired/ connected. CONNECT TO YOUR PHONE PLT_M50 "Pairing" is the set-up...
User Manual - Page 5

..., it will hear a ringtone notification of up to 33 feet between the phone and headset before audio degrades and the connection is lost connection. If you ...Bluetooth device menu. Listen to the Voice This headset automatically announces various status alerts, including: • Power on a call automatically answers. To answer a second call from either phone. Know How to Reconnect Your headset...
User Manual - Page 6

... feet (10 meters), Class II 11.5 grams Micro USB charging Rechargeable non-replaceable lithium ion polymer 2 hours for full 5V DC - 180mA Bluetooth v3.0 Hands-Free (HFP) Profile 1.5 and Headset (HSP) Profile 1.1 (M50: Advanced Audio Distribution Profile A2DP) 32°F - 104°F (0 - 40°C) 32°F - 104°F (0 - 40°C) 32°...
User Manual - Page 7

Bluetooth is under license. All Rights Reserved. call our friendly customer support team at 1-866-363-2583 (USA) or visit plantronics.com/support ... Pending. 85844-06 (8-11) EN-US Z109 N10687 U.S. NEED MORE HELP? Don't return to the store - All other trademarks are the property of Bluetooth SIG, Inc. and any use by Plantronics is a registered trademark of their respective owners.

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