Why No One Ever Answers The Customer Service Line After One Hour No One Came

why is the customer service so hor

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Answer #1: Posted by Odin on January 18th, 2017 4:37 PM

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Odin

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April 10th, 2010

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Sorry for your problems. The basic answer to your question is that it's a (misguided, in my opinion) attempt to increase revenue by decreasing costs. For an extended answer take a look at http://www.get2human.com/faq.htm (first paragraph).

Of course, the above doesn't help you will your current communication issue. Here are some steps to consider:

Call back customer service. It might possibly have been a one-time glitch. (Use the contact information here--https://www.contacthelp.com/Planet%20Fitness/custo...)
Complain to corporate: use the corporate contact information here--http://www.corporateofficeowl.com/Planet%20Fitness...
Consider a complaint site like https://www.gripeo.com/ or http://www.consumeraffairs.com/, or to https://www.yelp.com/, each of which is designed to get action from the offending companies
Or ask your question of us at Help Owl!

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.