Panasonic KXTG6645 Support Question
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Question posted by valjoy42 on February 3rd, 2013
My Kxtg6645 Answering System Will Not Record Messages.
Automated voice says the mailbox # you are trying to reach is not in servce.
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Related Panasonic KXTG6645 Manual Pages
KXTG6632 User Guide - Page 2
...
Using Caller ID service 34 Caller list 35
Answering System
Answering system 38 Turning the answering system on/ off 38 Greeting message 39 Listening to messages using the base unit 39 Listening to messages using the handset 40
2
Voice memo 41 Remote operation 41 Answering system settings 43
Voice Mail Service
Voice mail service 45
Intercom/Locator
Intercom 47 Handset...
KXTG6632 User Guide - Page 3
... series
Call using the handset. Speed dial on base unit*3
-
*1 A call can be made or answered using the base unit keypad. *2 Base unit display shows date and time, phonebook entries, caller information,
and messages recorded on the answering system. *3 A speed dial call can be made from the base unit after assigning up to 3 phone...
KXTG6632 User Guide - Page 12
... mounting. n Control type Navigator key
- MDN, MCN, M N, or M N: Scroll through various lists and items.
- M N/M N: Repeat/skip
messages during playback. IJKL M NO PQ R
Charge contacts Speaker Display MERASEN MCLEARN MnN (STOP) (EXIT) MANSWER ON/OFFN ANSWER ON/OFF indicator
Belt clip
n To attach
n To remove
12
For assistance, please visit http://www.panasonic...
KXTG6632 User Guide - Page 13
... MMENUN#101.
Line
Someone is being used by a handset.
Getting Started
Base unit display items
n KX-TG6631 series: page 3
Item
Meaning
Answering system answers calls with a greeting message and caller messages are not recorded. ("Selecting "Greeting only" ", page 43)
n KX-TG6641 series: page 3
Item
Meaning
Ringer volume is off. (page 17)
Call sharing mode is...
KXTG6632 User Guide - Page 15
...
The last 5 phone numbers dialed are stored in the redial list (each 48 digits max.).
1 MREDIALN or MEN REDIAL
R If there is a new message in the voice mail or answering system, MREDIALN is on (page 29). -
If the handset is not displayed.
2 MbN: Select the desired phone
number.
3M N
Erasing a number in speed...
KXTG6632 User Guide - Page 26
... desired setting. R Display menu order and sub-menu may vary depending on your model. Settings -
- -
Code
#213
35
Main menu: "Answering device"
Sub-menu 1
Sub-menu 2
Play new msg.
-
(msg.: message)
Play all msg.*1
-
a MSAVEN
R This step may vary depending on the feature being programmed.
Display the menu tree and direct command...
KXTG6632 User Guide - Page 27
...
41
Screen call
1: 0: Off #310
38
-
-
#327
38
-
-
#328
38
Main menu:
"V.M. Programming
Sub-menu 1 Greeting
Settings
Answer on*1 Answer off*1
Sub-menu 2
Settings
Code
Record greeting*1
-
#302
39
Check greeting
-
#303
39
Pre-recorded*1 (Reset to voice mail messages. Code
#274
47
Main menu:
"Set date & time"
Sub-menu 1
Sub-menu 2
Date and time*1
- Time
-
KXTG6632 User Guide - Page 35
...the phonebook is displayed, even if it to the phonebook, you turn on the answering system and set the number of callers. Ringer ID
This feature can help
35
Handset...Important: R Only 1 person can assign it was viewed or answered using different ringer tones for that group rings after caller information is a new message, the unit does not announce the caller information.
Handset:MFN...
KXTG6632 User Guide - Page 38
...Only 1 person can be set for each message. "Messages full" is leaving a message, you recorded your greeting message)
The total recording capacity is still
announced to callers even though their messages are unavailable to messages, record a greeting message, etc.) at a time. If you are not recorded. *1 KX-TG6641 series: page 3
Turning the answering system on . (KX-TG6631 series: page...
KXTG6632 User Guide - Page 39
... listening to leave a message. - You can answer the call by pressing MSP-PHONEN. If the message recording time (page 43) is set to "Greeting only", callers' messages are not recorded and the unit plays a different pre-recorded greeting message asking callers to stop recording. 5 MOFFN
Using a pre-recorded greeting message
The unit provides 2 pre-recorded greeting messages: - To turn...
KXTG6632 User Guide - Page 40
... or MMENUN#323 R If there are no new messages in
the answering system, MPLAYN is not in the desired format (page 36). To listen to messages using the handset
When new messages have been recorded,
the base unit plays back new messages. Operating the answering system
MMENUN a MbN: "Answering device" a MSELECTN
Key MDN or MCN
1 or MFN 2 or...
KXTG6632 User Guide - Page 41
... or MSTOPN 0
*4*3
*5 *6
Operation
Play new messages
Play all messages
Play greeting message
Record greeting message
Turn answering system on
Pause message*2
Stop recording Stop playback
Turn answering system off
Erase currently playing message
Erase all messages 1 MMENUN#325 2 MbN: "Yes" a MSELECTN a MOFFN
Voice memo
Available for: KX-TG6641 series (page 3)
Recording a voice memo
You can use the...
KXTG6632 User Guide - Page 42
... to more available operations. Note:
R If you do not press any dial keys within the first 5 seconds of a message, the previous message is played.
*2 For English voice guidance only *3 For Spanish voice guidance only
Turning on the answering system remotely
If the answering system is heard.
42
For assistance, please visit http://www.panasonic.com/help...
KXTG6632 User Guide - Page 43
... your service provider/telephone company. The default setting is "4 rings". Answering system settings
Number of rings required to activate the voice mail service provided by your service provider/ telephone company, please contact your service provider/telephone company to callers but not record messages. R The greeting message is necessary to 7 rings, or "Toll saver". You can...
KXTG6632 User Guide - Page 44
... play the pre-recorded greeting-only message asking callers to call again later. -
Answering System
Note:
R When you stored the voice mail access number (page 45), the message indicator also flashes for newly recorded voice mail messages (page 46).
1 MMENUN#340 2 MbN: Select the desired setting. If you do not record your own message, record the greeting-only message asking callers to...
KXTG6632 User Guide - Page 45
... 2 Enter your mailbox password, press MPAUSEN to add pauses (page 16) between the access
Voice Mail Service
number and the password as necessary. Your service provider/telephone
company does not send voice mail tones. - Messages are recorded by your service provider/ telephone company, not your service provider/ telephone company rather than the unit's answering system, turn...
KXTG6632 User Guide - Page 46
... 3 minutes long, the unit may not indicate new messages. The message indicator on the handset flashes slowly if the message alert feature is not displayed.
2 Follow the pre-recorded instructions. 3 When finished, press MOFFN. R If there are new messages even after you have to dial your voice mail access number manually.
46
For assistance, please visit...
KXTG6632 User Guide - Page 52
... following the instructions in a language I cannot read.
Reconnect the adaptor and try again. R The base unit's AC adaptor or telephone line cord is in.... R New messages have been recorded.
R The maximum number of handsets (6) is already registered to the new messages (page 40). I cannot register a handset to reset the
unit. R New voice mail messages have been recorded.
R Check ...
KXTG6632 User Guide - Page 55
... is turned off . R If you subscribe to a voice mail service, messages are entering the wrong remote access code.
If you already subscribed to both Caller ID and Call Waiting with Caller ID services (CWID).
Answering system
Problem
Cause/solution
The unit does not record new messages. Change the setting (page 43). R Someone is full.
R The...
KXTG6632 User Guide - Page 67
...31 Answering calls: 16 Answering system Call screening: 38 Erasing messages: 40, 41, 42 Greeting message: 39 Greeting only: 43 Listening to messages: 39, 40, 42 MEMO: 41 Number of rings: 43 Recording time...Time adjustment: 27 Transferring calls: 47 Troubleshooting: 52 TTY: 64 V VM (Voice mail): 45 Voice guidance language: 14 Voice mail: 43, 45 Volume Receiver: 15 Ringer (Base unit): 17 Ringer (...
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