Oreck HALO Support Question

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Question posted by olddude1969 on January 10th, 2015

My Halo Will Not Pick Up Upright Position. Why?

Hello, My husband brought home a Halo Vacuum Cleaner last year or a little over. Shortly after, it stopped picking up at a upright posision. It does work when I atrtach a hose manually but not upright, Did I do something wrong? Shortly after my husband and I moved in to help his mother after she became ill. Most of our things went into storage, its been over a little over a year now. We pulled it out after her vacuum cleaner stopped working. Its still attached with a hose. Your manual stated to contact customer service for this problem as I recall correctly. Does it need to be connected at the handle or is their something else that needs perfessional attension? Please advise. Thanks Maria & Fred Carrillo

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Answer #1: Posted by BusterDoogen on January 10th, 2015 12:42 PM

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I do know if you come under this class action but it's worth checking it out. Go here for the manual since your question doesn't give quite enough info about your problem.

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Related Oreck HALO Manual Pages

Owners Guide - Page 1

Read this manual carefully, and keep for future reference. Halo Vacuum User's ® ® Guide Important!

Owners Guide - Page 2

...pick-up performance • 5 year warranty on the top right. Benefits of contaminants to work with an Oreck representative call 888•oreck (1•888•673•2578). To meet your new vacuum... On the web, point and click at one of the art vacuum cleaner will help you have a cleaner, healthier home. At Oreck we offer different customer service options to make your ...

Owners Guide - Page 3

...General Warnings 4 Environment 4 Operation 4 Ultraviolet Light 6 Parts 7 Product Components & Accessories 7 Features 9 Assembly 10 Use 11 Operating the Vacuum 11 Using Ultraviolet (UV-C) Technology 12 Using the Hose and Attachments 12 Cleaning Tips 13 Vacuum Protection Features 13 Maintenance 14 The HEPA Disposable Filter Dust Bag 14 Replacement and Disposal of the Ultraviolet Bulb...

Owners Guide - Page 4

...manual. • Use only manufacturer's recommended attachments. Do not use the vacuum in this vacuum cleaner WARNING! Do not use outdoors or on stairs. Use of the vacuum outdoors or on stairs may cause imbalance, slippage or tumbling. Use caution when vacuuming... or near children. To reduce the risk of the vacuum in an enclosed space containing flammable, explosive materials or toxic ...

Owners Guide - Page 5

...1-888-676-7325. Operation of the appliance in a stationary position for any period of the vacuum with wet hands or on wet surfaces. Vacuuming burning or smoking objects, flammable or combustible liquids and toxic ...shock, slippage and personal injury. Ensure the filter bag assembly is not working as a handle • Do not unplug the vacuum by the cord • Do not use . Do not handle ...

Owners Guide - Page 6

... operation never pick up or turn over the vacuum • Never touch the bottom of the appliance. Any attempt to create some of the vacuum or storing the vacuum. Do not leave appliance unattended when plugged in use and before unplugging. These include: • The vacuum must be in the standard operating position, not the upright position to...

Owners Guide - Page 7

Outer bag 8. Ultraviolet light (UV-C indicator) 10. Disposable filter dust bag 14. Handle assembly 4. Suction hose 9. Bag dock ON/OFF switch 5. Carpet height adjustment 13. Protective front bumper 12. Soft grip handle 2. UV-C activation switch 3. Handle tube 7. Headlights 11. Parts Product ...

Owners Guide - Page 8

Cord dump 18. Brushroll reset button 22. Height adjustment wheels 28. Brushroll with Microsweep® Accessory brush 19. UV-C bulb cover 27. Handle release pedal 21. Crevice tool 25. Power cord 20. Cord wrap 24. Hose clip 26. Hex wrench 16. 28 15 27 16 17 18 26 25 19 24 20 23 22 21 Back and Bottom View 15. Attachment door 23. Handle attachment screw 17.

Owners Guide - Page 9

...vacuum by changing the bag often. 6. Height Adjuster: With different level settings, you easily clean stairs, furniture and fabrics. 5. The light around the Halo Technology logo will glow when 2 UV-C is not full. Above Floor Cleaning: Long hose... 5 Medium Low High 6 1. Disengage for maximum pick-up on carpeted surfaces. ON/OFF Brushroll Control: Engage for hard floor surfaces. 3. ...

Owners Guide - Page 10

... attach the handle. Aluminum tube Hex wrench Wire connectors Main shaft Handle attachment screw 10 Assembly The only assembly necessary before using the vacuum is to tighten. Stand the vacuum up-right. 2. Snap the wire connectors together. 3. Gently lift the handle and place the aluminum tube over the main shaft of the...

Owners Guide - Page 11

Ensure the Oreck Halo vacuum disposable dust filter bag is securely in the power cord. 4. Turn this is zipped. Note: See Using a Hose or Attachment if vacuuming a sofa, couch or stairs. 3. Press the ON/OFF switch to vacuum non-carpeted floors and sensitive rugs or carpets. Set the carpet height adjustment to a comfortable position. 6. Depress the handle...

Owners Guide - Page 12

... is being supplied to do so may result in the upright position. Place the vacuum in the vacuum tipping over during use of the hose and slide it into the attachment door. Press either the crevice tool or accessory brush onto the end of the Oreck Halo vacuum: 1. Ensure the attachment door is activated. UV-C activation switch...

Owners Guide - Page 13

..., screws, paper clips etc. Cleaning Tips • Follow all hair, threads, strings etc. 3. coli 0.33 Mycobacterium tuberculosis 0.50 Salmonella enteritidis 0.38 Mold Penicillium expansum 1.10 Vacuum Protection Features Brushroll Reset Button Follow the steps below for estimated exposure times to neutralize many common microorganisms. Microorganism Seconds for 99.99% Kill Virus...

Owners Guide - Page 14

... personal injury. Unzip the outer bag until there is made with high quality HEPA material for use with the Oreck Halo vacuum. Maintenance ! HEPA disposable filter dust bags have been specifically designed for maximum air filtration and home air quality. Gently pull the filter dust bag by trapping the dirt and germs the...

Owners Guide - Page 15

...Clean the quartz glass with a non-abrasive cleaning solution, such as rubbing alcohol or glass cleaner with a clean soft cloth to mercury. Replacement and Disposal of the ultraviolet bulb should only ...be any disposal of mercury in accordance with the small amount of the Oreck Halo ultraviolet bulb in the ultraviolet bulb may cause health problems. Always take proper precautionary ...

Owners Guide - Page 16

...conducting any troubleshooting. If the Brushroll is still not spinning, turn ON The vacuum stops running The vacuum has bad dust pick-up Brushroll not spinning Solution • Ensure the appliance is plugged into a... setting. Problem The vacuum will not turn the vacuum OFF and press the Reset Button located on the carpet for blown fuse or tripped circuit breaker in your home • Check if...

Owners Guide - Page 17

...of the use or inability to normal domestic use. Warranty Halo Upright ORECK MANUFACTURING COMPANY: (Oreck Manufacturing Company gives you the...warranty does not apply to be liable for five (5) years immediately following the date of limited warranty shall be ...ultraviolet bulb) and other warranty obligation with the product's owner's manual.) Oreck will repair or replace, free of charge, to ...