Question posted by myng915 on September 14th, 2023

All Outgoing Calls Give A Busy Signal

I think my ooma is working as I have dial tone & color on device is blue as usual. No service interruptions & used phone today, but tonight is when problem started. Any outgoing call I make gives me a busy signal. After 5-6 calls, I knew something wasn't right. Used my cell and none of those numbers were busy. Have ooma 5yrs now with no issues, so never needed help before now. And customer service isn't open! I'm sorry, but tomorrow is my B-day and I need my phone working. I don't know if people can get through if they call me. So far 2 people, which includes my son, called on cell to tell me the landline isn't working, & very few people have my cell phone number. What do you do when Ooma isn't available to help, I never knew after all these years that they didn't have someone to help trouble-shoot, I also know my doc's office called earlier, but who knows how many calls I missed or may still miss do to this?

Current Answers

Answer #1: Posted by SonuKumar on September 14th, 2023 10:57 PM
This answer was accepted by the poster of the original question.
SonuKumar

Member since:
May 9th, 2021

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Restart your Ooma Telo. This can sometimes fix minor software glitches.

Try making a call using a different phone. If you have another phone connected to your Ooma Telo, try making a call from that phone. If the call goes through, then the problem is likely with your first phone.

Try making a call to a different number. If you can't make a call to any number, then the problem is likely with your Ooma Telo itself.

Try rebooting your router. This can sometimes fix problems with your internet connection, which can affect Ooma service.

Check for Ooma service outages. You can check the Ooma service status page to see if there are any known outages in your area.

If you have tried all of the above and you are still having problems, then you will need to wait until Ooma customer service is open tomorrow. You can try calling them first thing in the morning to get the issue resolved as quickly as possible.

In the meantime, you can use your cell phone to receive calls. If you have a voicemail service with your cell phone company, you can set up a voicemail message to let people know that your landline is not working and that you are checking your cell phone messages regularly.

I hope this helps. Happy birthday tomorrow!


Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

Regards,
Sonu
Your search handyman for all e-support needs!!

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