Online Account Login

I am having problems logging into my online account. It has been eight days now. I utilize bill pay each month and cannot get into my account for my bill pay this month. I have tried the temporary passwords given by your agents, still no luck. I have received messages that state account blocked, time limit exceded, account locked. When the account is unlocked, and a new password issued to change password, it still wont allow access. I have had this account for eight years. I have enjoyed paying my bills this way, however at the moment I am very stressed and discouraged. I have called my internet carrier and they have assured me that there is no connection problem, Please investigate this problem. I am about ready to close this account entirely and go with a differnet company. Thank you for taking the time to read this. Sincerely Linda McPherson,