My Dog Chewed Up The Disc. No, Really. In 30 Secs Or Less. What Do I Need To Do

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Answer #1: Posted by tfarner7 on August 19th, 2011 7:45 AM

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tfarner7

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You'll have to pay for it. Here's how - Just visit the Activity page, in Your Account, and choose Report a Problem. Select the title that you damaged and choose "I have lost or damaged a DVD and would like to pay for it."

Answer #2: Posted by pellkiness on August 19th, 2011 6:45 AM

pellkiness

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This is their policy: We understand that a DVD may be lost or damaged during shipping through no fault of the customer. We replace those lost movies at no charge.

If the DVD was broken or lost while in your care, you can pay for it by going to the Queue and clicking on the Report Problem link next to the disc, then choosing "I have lost or damaged a DVD and would like to pay for it." Replacement cost is $14 ($20 for Blu-ray).

If a large number of lost DVD reports are filed for an account, the account will be placed under review and the customer will be notified via email.