Motorola SBG6580 Support Question
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Question posted by LoobJo on October 28th, 2013
How To Master Reset Motorola Surfboard Sbg6580
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Related Motorola SBG6580 Manual Pages
Brochure - Page 1
Count on Motorola's SURFboard DOCSIS®/ EuroDOCSIS 3.0 solutions to help you deliver innovative, ultra-broadband data services and advanced high-bandwidth home networking to your broadband leadership - SURFboard® SBG6580 Series Wi-Fi®Cable Modem Gateway
Strengthen your premium customers.
Brochure - Page 2
... services, interactive gaming, and IPTV to their existing resources, while benefiting from next generation high-bandwidth services. SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway It's the perfect networking solution for seamless mobility, Motorola's SBG6580 is a fully integrated all while maximizing current infrastructure investment and lowering capital spending.
As part of...
Brochure - Page 3
...: The SBG6580 is configured with a nextgeneration 802.11n Wi-Fi access point.
802.11n: 802.11n, the most current superset of their 802.11 b/g/n equipped devices.
With Motorola's SURFboard integrated home... or contending with the lowest common denominator Wi-Fi peripherals, allowing consumers to easily wirelessly network all of the widely used Wi-Fi standard utilized by consumers in the send...
Brochure - Page 4
... and TFTP
Enhanced security: supports AES traffic encryption. These value-adding features enable remote device administration for the MSO. SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway
an easy-to broadband home networking. Motorola's enhanced embedded software facilitates Wi-Fi deployments with high levels of quality, reliability, and customer satisfaction, with low operational...
Brochure - Page 5
... to be greener when they use our products. Motorola is also committed to helping its customers, Motorola is working to be part of Conduct regulations. Depending on energy efficiency, lead-free manufacturing, and packaging / recycling enhancements. SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway
Finally, all new SURFboard CPE use of customer premises equipment, we...
Brochure - Page 8
Motorola shall not be activated by your service provider for , and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks, or harms arising from or related to change without notice or obligation.
SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway All features, functionality, and other product specifications...
User Manual - Page 3
... DHCP Server Feature 13 Creating Wi-Fi Networks Create a Primary Wireless Network 14 Create a Guest Wireless Network 15 Create a Wi-Fi Network Using the WPS Feature 16...the SBG6580 ...5
Wall Mounting the Modem...6 Wall Mounting Template...8 Connecting to the Internet PROTECT YOUR NETWORK - B
Table of Day Policy (ToD) Filter 18
Safety and Regulatory Information •
Motorola SURFboard ...
User Manual - Page 9
...ROM.
If you have all of the items listed In the Box. Introduction •
Motorola SURFboard • User Guide
1 You will need the information located on the modem's Media ... items, please contact Motorola Broadband Technical Support at http://broadband.motorola.com/consumers/support. Before installing your purchase of a Motorola SURFboard® SBG6580 Wi-Fi Cable Modem Gateway.
User Manual - Page 10
System Requirements
The SBG6580 is compatible with the following operating systems: Windows 7 Windows Vista™, Service Pack 1 or later Windows® XP, Service Pack 2 or later Mac® 10.4 or later (Ethernet connection only) UNIX® Linux®
B
Introduction •
Motorola SURFboard • User Guide
2
User Manual - Page 12
... and restarts the cable modem
Coaxial cable connector
+12VDC Power connector
Product Overview •
Motorola SURFboard • User Guide
4
Rear Panel
Note: The USB port is ON - This guide...or Linux computer
Returns modem to the SBG6580 Wi-Fi network. PORT 1
DESCRIPTION
Connected LED • Green LED is not included on all SBG6580 models. To increase the bandwidth available ...
User Manual - Page 13
... the Modem
Connecting the SBG6580
This product is connected to a cable outlet.
2. Connect the other devices. Plug the other end of the coaxial cable to connect additional computer and/or other end of the power cord into the power port on your computer -OR- Installing the Modem •
Motorola SURFboard • User Guide...
User Manual - Page 20
...Backup from the Basic menu. 2. Browse to your custom settings after resetting the modem to the factory settings.
1. B
5
Status and Basic Settings
Use the Status and Basic pages of the SBG6580 to observe how your network and modem are Connected to your network... the modem.
Click OK when prompted. 4. Click Save. Status and Basic Settings •
Motorola SURFboard • User Guide
12
User Manual - Page 22
...-up 8. Select the WPA/WPA2 Encryption type. 10. Creating Wi-Fi Networks •
Motorola SURFboard • User Guide
14 Enter the name of your Wi-Fi network by entering a PIN or pushing a button. B
6
Creating Wi-Fi Networks
The SBG6580 supports both a Primary Wi-Fi network for you change the PreShared Key setting.
9. Click...
User Manual - Page 24
...button. Click Primary Network. 5. Click Wireless. 2. Push the WPS button on the device you have successfully connected. Creating Wi-Fi Networks •
Motorola SURFboard • User Guide
16 PIN
...or Push Button method. Option 1 - Select WPS from the SBG6580 GUI
1. Click Basic. 3. Select your wireless network on the wireless adapter and the operating system (Windows XP, Mac, etc.,) ...
User Manual - Page 27
... Conditions to re-enable wireless security.
• On the Wireless Access Control Page, be sure
each affected wireless client is connected via the Ethernet port, check the ONLINE icon to AES.
51BTroubleshooting •
Motorola SURFboard • User Guide
19 MODEM PROBLEM
POSSIBLE SOLUTION
Power light is off
• Check that the SBG6580 is properly plugged into...
User Manual - Page 28
... OPERATION:
OFF
SBG6580 is not properly
The SBG6580 is unplugged
plugged into the power outlet
FLASHING Downstream receive channel The downstream channel is lost cannot be acquired
FLASHING Upstream send channel cannot The upstream channel is lost be acquired
FLASHING IP registration is unsuccessful The IP registration is lost
51BTroubleshooting •
Motorola SURFboard •...
User Manual - Page 32
... SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION ("SOFTWARE") PROVIDED WITH MOTOROLA'S CABLE DATA PRODUCT (THE "CABLE DATA PRODUCT").
TRANSFER the Software (including... LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA.
B
C
Software License & Warranty
SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway
Motorola, Inc. Motorola and its 3rd party licensors retain the...
User Manual - Page 34
... put this Product, you assume full responsibility for the selection of ? B
Warranty Information
SURFboard SBG6580 Wi-Fi Cable Modem Gateway
Home & Networks Mobility ("Motorola")
Retail Purchasers: If you purchased this Product directly from Motorola or from an authorized Motorola retail reseller, Motorola warrants to you, the original end user customer, that (A) the Product, excluding Software...
Installation Guide - Page 1
SURFboard® SBG6580
Wi-Fi Cable Modem Gateway
Install Sheet
To connect your devices, choose one option for each type of your computer • Type 192.168.100.1 in the Address bar • For default login: User Name= admin, Password = motorola
Before returning this product to the store for the CD-ROM installation wizard...
Installation Guide - Page 2
...the contents of the publisher.
© Motorola Mobility, Inc. 2010.
First, check if Wireless icon is visible on the SBG6580 Installation CD to reconnect to your cable...MOTOROLA and the Stylized M Logo are the property of Motorola Mobility, Inc. All rights reserved.
575425-001-b 8/10 The Problem
Power icon is not visible
Cannot connect to open the User Guide.
SURFboard® SBG6580...
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