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Question posted by Neil23d on November 7th, 2013

Bluetooth Function Will Not Work! Help Please

last night I left the gym and the headphones worked fine. The next morning I realized they were low battery, so I charges for ten mins, which usually gives me enough power to get by. The light turns red then green while it charges but when I push the power buton, there is no blue light and nothing turns on. I charged for a full hour and same thing is happening. I just purchased these headphones two weeks ago.

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Answer #1: Posted by motohelper on January 6th, 2014 8:12 AM

This answer was accepted by the poster of the original question.

motohelper

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June 11th, 2013

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Greetings!

Sorry for the bad experience, but the most effective way to manage this would be to contact our support organization.

They should quickly offer you a replacement, Motorola offers a standard one year warranty on your device, barring liquid or physical damage from the date of your receipt.

Here's how to contact us.

Hope this helps!

https://forums.motorola.com/pages/home

Related Motorola S11 FLEX HD Manual Pages

S11 - FLEX HD - Getting Started Guide - Page 3

.... Note: Your battery is designed to remove or replace your battery may damage the product and void your device, please read the safety, regulatory and legal information at the back of the product. Move freely around the house listening to hear the music the way you can do Your MOTOROLA S11-FLEX HD wireless Bluetooth® headset.

S11 - FLEX HD - Getting Started Guide - Page 4

At a glance the important bits, quick and easy Power (Right Ear) Power Button Music & Calls (Left Ear) Volume Buttons Multifunction (MFB) Button Charging & Headset Status Microphones Micro USB charging Notification light port Red/Yellow charging Green fully charged Connections Phone Tablet Computer Calls Music Wearing 1 Choose ear gel. 2 Snap on head fit adjuster (optional). 3 ...

S11 - FLEX HD - Getting Started Guide - Page 5

Enter "0000" if prompted. 2 Turn headset on for your device. Voice prompt: "Device 1 connected" EN Connect & go let's get you connected 1 Turn Bluetooth on (charge before use). On 3 Enter passcode. Connect & go 3 Status Light Flashing Blue Voice prompt: "ready to pair" Follow voice prompts. 4 Complete.

S11 - FLEX HD - Getting Started Guide - Page 8

...the other phone for five minutes after turning on . Note: While multipoint connections work for features such as voice dial, ...turn them on . • Once paired, to connect to pair second device. Advanced more clever stuff Second device? Do you use two phones? Calls Follow the voice prompts for calls, only one music streaming connection can be maintained at a time. 6 Advanced EN Headset...

S11 - FLEX HD - Getting Started Guide - Page 9

... the Power and MFB buttons together to check your headset is... Follow the voice prompts to change them: • Reset headset Caution: Reset erases all paired devices stored in your headset. • Voice prompts on/off • Caller ID on and in pairing mode connected to your device(s) in a low battery state turning off EN Advanced 7 If light...

S11 - FLEX HD - Getting Started Guide - Page 10

...; Answers: Guides, online help, and more at www.motorola.com/support. • Support: Visit www.motorola.com/support or contact the Motorola Customer Support Center at: 1-800-331-6456 (United States), 1-888-390-6456 (TTY/TDD United States for hearing impaired), or 1-800-461-4575 (Canada). • Bluetooth: If you have questions...

S11 - FLEX HD - Getting Started Guide - Page 11

...hair dryer or microwave oven. For a list of battery powered products in high temperatures.* • Do avoid dropping the product.* Dropping your product, especially on a hard surface, can be dangerous and may impact your product warranty. Battery Charging Notes BatteryChargingfor charging your product's battery: • During charging, keep your product near room temperature for efficient...

S11 - FLEX HD - Getting Started Guide - Page 12

... information into a navigation device before your hearing. Remember to the device through your headset or headphones and have your hearing: • Limit the amount of mobile devices and accessories ...attention from any other functions that divert your call or other task if you cannot concentrate on the use headsets or headphones at high volume. • Avoid turning up the volume to...

S11 - FLEX HD - Getting Started Guide - Page 13

... authorities for more information. For indoor use could result in loud sounds, possibly causing hearing injury. • Improperly handled batteries could overheat and cause a burn. Contact your household waste. Your product or battery may exist for small, detachable parts. • Improper use only. Do not use tools. Children Keep your product or...

S11 - FLEX HD - Getting Started Guide - Page 14

...& Legal EN This device complies with the limits for help. This equipment generates, uses and can be determined by turning the equipment off and on the product label. Operation is...Phone Number: 1 (800) 453-0920 Hereby declares that the product: Product Name: S11-FLEX HD Model Number: S11-FLEX HD FCC ID: IHDT6ND2 Conforms to the following two conditions: (1) This device may not ...

S11 - FLEX HD - Getting Started Guide - Page 15

... interference and (2) This device must accept any changes or modifications to operate the equipment. drying Don't try to an 802.11a Wi-Fi network. For battery powered accessories, do not use your device outdoors while connected to dry your accessory in this device by the user. Use & Care ToUse&care Care for...

S11 - FLEX HD - Getting Started Guide - Page 16

...fire. Please contact your regional authorities for copyrighted software, such as chargers, headsets, or batteries) with the national collection and recycling schemes operated by your household waste,..., or reproduced in any manner to any battery, connector and compartment covers are closed and secure. protection To help protect your region. Software Copyright Motorola products ...

S11 - FLEX HD - Getting Started Guide - Page 18

... ownership by the first consumer purchaser of the product. Ear buds and boom headsets that leak are covered by this written warranty: Products and Accessories Products Covered ...ownership by the first consumer purchaser of Non-Motorola Products and Accessories. Only batteries whose fully charged capacity falls below . Products, Accessories, and Software purchased by consumers in ...

S11 - FLEX HD - Getting Started Guide - Page 19

... serial numbers; No data, software or applications added to or use functionally equivalent reconditioned/refurbished/pre-owned or new Products, Accessories or parts. Unauthorized...way by third parties, that the operation of the software products will work in any Products, Accessories or Software that is " and without warranty...charge repair, replace or refund the purchase price of purchase.

S11 - FLEX HD - Getting Started Guide - Page 20

... Safety, Regulatory & Legal EN avoid losing such data, software, and applications, please create a back up prior to you. What Other Limitations are There? This warranty gives you specific legal rights, and you must include: (a) a copy of the installation facility (if applicable) and, most importantly; (e) your address and telephone number. To obtain...

S11 - FLEX HD - Getting Started Guide - Page 21

... or modify any information or specifications without notice or obligation. All features, functionality, and other product or service names are trademarks or registered trademarks of Motorola...and may apply. Product ID: SJYN1082A Bluetooth QDID: B019579 Manual Number: 68017259001-A EN Safety, Regulatory & Legal 19 additional terms, conditions and/or charges may not be accurate at : 1-...