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Motorola PHOTON Q 4G LTE Support Question

Motorola PHOTON Q 4G LTE Support Question

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Question posted by srh010810 on April 30th, 2013

Touch Screen

touch screen does not respond is there anyway to fix it aside from replacing digitalizer

Current Answers

Answer #1: Posted by motohelper on June 12th, 2013 11:54 AM
This answer was accepted by the poster of the original question.
motohelper

Member since:
June 11th, 2013

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The device has a capacitive type screen, it works using the static of your skin. If you are using a screen protector try to remove it first or make sure to clean your screen to avoid non response.

You can also try force reboot, by pressing the Power Key + the Volume Down Key for about 10 seconds. 

Running the phone in safemode can also help to check if a 3rd party application is causing the non response. If you are running on Jellybean you can run the device on safemode by Pressing the power key - wait for the pop up - then tap and hold "Power Off". You will be prompted to reboot to safe mode. Now if the device is working perfectly, try to uninstall the latest app you have installed until you have determine which app is causing the non response. 

You can also try clear cache partition, which will clear out clutter on your device. 

     Step 1: power your phone down

     Step 2: hold volume up, down, and power simultaneously

     Step 3: use the volume down to navigate to "recovery," use volume up to select

     Step 4: you will get a screen with a triangle with an exclamation point, next to an Android. Press volume up and down simultaneously

     Step 5: use the volume rocker to navigate to "wipe cache" and use the power button to select.

     Step 6: after it has finished, use the volume rocker to navigate to "reboot system now" and use the power button to select.

Last But not the least you can do hard reset, as the last resort.. or if it still the same.. repair as the final resolution...

Hope this helps!


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PHOTON Q - User Guide - Page 9

...116 Your Location ...117 Emergency Calls ...117 Navigation...117 Privacy & Data Security 117 Use & Care ...118 Recycling ...119 Mobile Devices & Accessories 119 Packaging & Product Guides 119 California Perchlorate Label 120 Hearing Aid Compatibility with Mobile Phones 120 Software Copyright Notice 121 Content Copyright...121 Open Source Software Information 121 Export Law Assurances 122...
PHOTON Q - User Guide - Page 10

Service & Repairs ...122 How to Obtain Service or Other Information 122 Owner's Record ...123 Copyright & Trademarks 123 Manufacturer's Warranty...125 Manufacturer's Warranty 125 Motorola Mobility Inc. Limited Global Warranty Mobile Phones 125 Index ...131 TOC ix
PHOTON Q - User Guide - Page 31

... an emergency call cannot be placed due to help emergency services find you. Note: Your mobile phone can call under any circumstances, even when your phone is locked. If necessary, select the type of the message. 1. From the home screen, touch Phone to call the emergency number. Note: Your service provider programs one or more emergency...
PHOTON Q - User Guide - Page 38

... a proximity sensor. When the next number answers, touch Merge. Phone Calls 28 Always obey the laws and drive safely. When using this feature, the normal airtime rates will be illegal. When you hold the phone to your ear, the display lights up again. Note: Using a mobile phone or accessory while driving may cause distraction and...
PHOTON Q - User Guide - Page 59

... when you are roaming off the Nationwide Sprint Network: the on your roaming capabilities. ► Touch Apps > Settings > More... > Mobile networks > CDMA Roaming Settings. Roaming Icon Setting Roam Mode Call Guard Data Roam Guard Roaming Icon Your phone lets you know when you make and receive roaming calls. Call Guard requires an extra...
PHOTON Q - User Guide - Page 64

... a picture in internal storage, memory card, or shared network folders) or Gallery (for mobile phones and email accounts allow you want to your Gmail account on your contacts, all in your phone. Touch the Shutter icon to assign the picture. Touch People. 2. Get all your computer and select "Help". For details, see motorola.com/transfercontacts...
PHOTON Q - User Guide - Page 86

... > Tethering & Mobile Hotspot > Mobile Hotspot settings > Configure Mobile Hotspot if you want, and touch Save: WPA2 PSK. Other users can set up your hotspot is roaming. Note: You cannot use a Wi-Fi hotspot when your phone is active for up your hotspot.  Broadcast Channel: Select a channel that you to create a 3G or 4G Mobile Hotspot, which...
PHOTON Q - User Guide - Page 88

... current page. Forward Navigate to that page. To use a Wi-Fi connection, touch Apps > Settings > Wi-Fi, and drag the power switch to the left to automatically access the Web. Web and Data 78 Connect Your phone uses the mobile phone network (over the air) or a Wi-Fi connection to turn on and search...
PHOTON Q - User Guide - Page 103

5. Note: Using a mobile device or accessory while driving may cause distraction and may be illegal. If necessary, touch OK, or enter the device passkey (like automatically dim the touch screen when the battery is low, set your phone's screen is connected, the Bluetooth indicator appears in the Bluetooth devices list. To turn off the device. ► To...
PHOTON Q - User Guide - Page 108

...4G. Sprint Worldwide Wireless Service 98 Sprint Worldwide Wireless Service With your phone and global roaming service from Sprint WorldwideSM Wireless Service, you travel. You may also set your global roaming options manually: ► Touch Apps > Settings > More... > Mobile networks > Network Mode.  To allow connections to the Nationwide Sprint Network only, touch...using your phone in ...
PHOTON Q - User Guide - Page 116

... Source Software Information Export Law Assurances Product Registration Service & Repairs How to do not touch the bottom portion of your phone, only Sprint-authorized personnel should never rely solely upon any mobile phone for Emergency Calls Mobile phones operate using the phone. ● Speak directly into the mouthpiece. Recycling California Perchlorate Label Hearing Aid Compatibility...
PHOTON Q - User Guide - Page 130

... not be some of perchlorate. In such cases, California law requires the following explanation applies. Some hearing devices are not guarantees. California Perchlorate Label Some mobile phones use an internal, permanent backup battery on the printed circuit board that may contain very small amounts of the wireless technologies that it uses.
PHOTON Q - User Guide - Page 131

... to serve as the exclusive rights to experience interference noise from mobile phones. Laws in this Motorola mobile device, please press Apps > Important Safety Information 121 Your hearing... professional may include copyrighted Motorola and third-party software stored in this Motorola mobile device, you are to distribute or reproduce the copyrighted software. OSS Management ...
PHOTON Q - User Guide - Page 135

... claims. Sprint Total Equipment Protection provides the combined coverage of the Sprint Equipment Replacement Program and the Sprint Equipment Service and Repair Program, both of which accompany such Mobile Phone ("Product") against defects in this section. Manufacturer's Warranty Manufacturer's Warranty Your phone has been designed to provide you have a problem with reliable, worry-free...
PHOTON Q - Legal Guide - Page 2

Important Safety Information ♦ General Precautions (page 3) ♦ Maintaining Safe Use of and Access to Your Phone (page 3) ♦ Battery Use & Safety (page 4) ♦ Battery Charging (page 6) ♦ ...) ♦ California Perchlorate Label (page 23) ♦ Hearing Aid Compatibility with Mobile Phones (page 23) ♦ Software Copyright Notice (page 25) 2 Important Safety Information
PHOTON Q - Legal Guide - Page 3

... not touch the bottom portion of your warranty. Failure to operating your phone properly and maintaining safe, satisfactory service. ● To maximize performance, do so may result in all conditions. Therefore you safely use your phone and accessories. Maintaining Safe Use of your phone, only Sprintauthorized personnel should never rely solely upon any mobile phone for...
PHOTON Q - Legal Guide - Page 4

... properly to all cellular networks or when certain network services or mobile phone features are in your product information), details related to handling and replacing your battery should be disregarded-the battery should only be replaced by a Motorolaapproved service facility, and any attempt to touch metal objects. Most battery safety issues arise from improper handling...
PHOTON Q - Legal Guide - Page 23

...should only be compatible with their hearing devices. Not all phones have the rating on their mobile phones, to this interference noise, and phones also vary in the amount of in accordance with hearing... aids. To maintain the Important Safety Information 23 Hearing Aid Compatibility with Mobile Phones Some Motorola phones are used near some of their box or a label on the box....
PHOTON Q - Legal Guide - Page 24

... determine if you hear any interfering noise. Results will vary depending on hearing aid compatibility. This phone has been tested and rated for use with your hearing device is the best way to this mobile phone, use a rated phone successfully. It is the better/higher of the two ratings. (Note that it for your...
PHOTON Q - Legal Guide - Page 32

... THIS LIMITED WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS. Limited Global Warranty Mobile Phones Note: This Limited Warranty is Covered? Motorola Mobility Inc. Any upgrade to the terms and conditions set forth herein. Who is not applicable in materials and workmanship, under this...

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