Motorola H720 Support Question
Motorola H720 Support Question
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Question posted by thowar on October 7th, 2013
Motorola H720 Bluetooth Is Paired But Cannot Hear
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Current Answers
Answer #1: Posted by motohelper on October 8th, 2013 1:34 PM
motohelper
Member since:
June 11th, 2013 Points: 451,600
Member since:
June 11th, 2013 Points: 451,600
Hi,
Try to reset the headset back to it's factory settings then try to pair it again with your phone. To Restore to Factory Settings - with your headset on, press and hold both Volume buttons and Call button for 10 seconds until the indicator light is steady blue. You can also try to pair the headset to a different phone to isolate the issue.
If this will not resolve your issue and your headset is within a year from the date of purchase, you can contact Motorola for warranty options. You can check this link on how to contact them https://motorola-global-portal.custhelp.com/app/mcp/service/.
Hope this helps.
https://forums.motorola.com/pages/home
Related Motorola H720 Manual Pages
Quick Start Guide - Page 3
... the important Safety, Regulatory & Legal information at the back of this handy guide, and in a matter of your headset is designed for quick connections, clear calls, and lasting comfort. congratulations
Your congratulations Motorola H720 headset is to use. We've crammed all of the main features of minutes we'll show you just how...
Quick Start Guide - Page 7
... help). When your headset successfully pairs with your phone and headset, you don't need to search for the passkey, enter 0000. The indicator light becomes steadily lit in blue.
4 Set your phone to do it again.
5
reconnect
After initially pairing and connecting your
phone.
Note: If prompted for Bluetooth devices. 5 Select Motorola H720 from the search results...
Quick Start Guide - Page 8
test your connection 1 Turn on your headset and put it on . pair & connect
For daily use, make sure your headset is turned on, and your phone's Bluetooth feature is on . 2 On your phone, dial a phone number and press the
Call/Send key. If your phone and headset are successfully connected, you hear ringing on the headset.
6 Your headset and phone will connect automatically!
Quick Start Guide - Page 9
...calls good to answer/reject second call
Press the Call button.
ignore a call
Press and hold the Call button until you hear two tones.
make a voice dial call Press both Volume buttons. redial last call
Press the Call button. mute or unmute.... end a call (follow your phone's instructions).
7
To
answer a call
Press and hold a Volume button until you hear a tone.
Quick Start Guide - Page 11
...blue flashes steady blue rapid blue/purple flashes quick blue flash slow blue pulse slow blue flash
your headset is ... charging (battery level less than 50% charge)
charging (battery level more than 50% ...making a call on a call in standby (not on a call)
9 red
purple
blue
your headset is powering on/off in pairing/connect mode connecting to your headset
when charging
If light shows...
Quick Start Guide - Page 13
... or minimum volume
in a low battery state
out of range of your phone
connected to your phone enabling call mute
disabling call mute
when you hear... deteriorating quality
three ascending tones
two rapid ascending tones
two rapid descending tones
11 status tones...
Quick Start Guide - Page 14
a low tone every 10 seconds
12 status tones
Your headset is...
in call mute status
when you hear...
Quick Start Guide - Page 15
reset your headset
Caution: This action erases all pairing information stored in your headset. With the headset on, press and hold both Volume buttons and Call button for 10 seconds until the indicator light is steady blue.
13
tips & tricks
a few shortcuts tips & tricks
To...
Quick Start Guide - Page 17
... working Make sure your phone is on and the Bluetooth feature is searching for the indicator light to restart the Bluetooth feature and pair your phone. If the Bluetooth feature was turned off . problems? My phone doesn't find my headset Make sure the indicator light on your headset is on (lit in blue) and steady when...
Quick Start Guide - Page 18
support
we're support here to help If you have questions or need assistance, contact us at 1-877-MOTOBLU, or visit us at www.motorola.com/ Bluetoothsupport or www.motorola com/bluetoothconnect.
16
Quick Start Guide - Page 19
... software. Safety, Regulatory & Legal
Safety Information
European Union Directives Conformance Statement
Hereby, EUConformance Motorola declares that this product is in compliance with: • The essential requirements and other relevant...All other relevant EU Directives
Product Approval Number
The above gives an example of Motorola products
17 Laws in the "Search" bar on the Web site. You can...
Quick Start Guide - Page 20
... mobile device's warranty.
Approved Accessories
Use of accessories not approved by Motorola, including but not limited to batteries, antennas, and convertible covers, may cause your mobile device to exceed RF energy exposure guidelines and may contain symbols, defined as a Bluetooth® headset or other device) in temperatures below -10°C (14°F) or...
Quick Start Guide - Page 21
... near you should stop listening to loud noise from loud noise is required before your hearing. Smart Practices While Driving
Using a mobile device while driving may temporarily shorten in your headset or headphones and have a cumulative effect. Hearing damage from any source for extended periods of pressure or fullness in your ears, ringing...
Quick Start Guide - Page 22
Motorola has not approved any changes or modifications to this device by one or more of the FCC Rules. Operation is subject to the following two ...
Quick Start Guide - Page 23
...Products and Accessories that transmit mono sound through a wired connection. warrants its mobile telephones ("Products"), Motorola-branded or certified accessories sold for below . Monaural Headsets. Length of Coverage
One (1) year from the date returned to new Motorola Products, Accessories, and Software purchased by consumers in materials and workmanship under normal consumer usage for...
Quick Start Guide - Page 24
...show evidence of Products, Accessories or Software due to any way by someone other than Motorola, or its authorized service centers, are covered by this limited warranty. Altered Products. ..., altered or obliterated; (b) broken seals or that result from the use of Non-Motorola Products and Accessories. Defects or damages resulting from service, testing, adjustment, installation, maintenance...
Quick Start Guide - Page 25
... Products: 1-800-461-4575 1-888-390-6456
You will receive instructions on how to a Motorola Authorized Repair Center. Software NOT Embodied in Physical Media. software that does not conform to your...transferable.
Who is " and without warranty.
No warranty is not embodied in physical media (e.g. Motorola, at its option, will at no charge repair, replace or refund the purchase price of any...
Quick Start Guide - Page 26
... is not required for warranty coverage.
Product Registration
Online Registration Product Registration: www.motorola.com/us to confirm warranty status. Thank you to subscribe to updates on the...new products or special promotions. Please retain your original dated sales receipt for choosing a Motorola product.
24 This warranty gives you specific legal rights, and you . ANY IMPLIED...
Quick Start Guide - Page 27
... should not be disposed of mobile devices or electrical accessories (such as chargers, headsets, or batteries) with household waste.
Alternatively, you may restrict the exportation or re... schemes operated by Recycling
This symbol RecyclingInformation on Motorola recycling activities can be disposed of this product to any Motorola Approved Service Center in a fire. For further...
Quick Start Guide - Page 28
... ship your product for repairs, replacement, or warranty service, please contact the Motorola Customer Support Center at: 1-877-MOTOBLU (Motorola Bluetooth® support) 1-800-331-6456 (United States) 1-888-390-6456 (TTY/TDD United States for hearing impaired) 1-800-461-4575 (Canada) MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office...
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